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Skills

  • Contract agreement preparation
  • Correspondence handling
  • Administrative support specialist
  • Certified in 10-key
  • HIPAA compliance
  • Business correspondence
  • Scheduling and calendar management
  • Memorization and recall
  • Relationship building
  • Customer-service oriented

Work Experiences

  • Provided critical software expertise for programs such as Tableau and Microsoft Excel across the office, including training, troubleshooting operations, optimizing usage, and developing optimal products.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Used Adobe Creative Suite to manage my itinerary and appointment schedules.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Identified and suggested improvements to existing processes in order to improve accuracy, efficiency, and service quality.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Used spreadsheets or other database software like Jira and ServiceNow to compile and analyze data.

Summaries

  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Department Secretary with extensive experience in system administrative support.
  • Offering 14 years of experience in customer relations management.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Department Secretary is a meticulous Department Secretary who is dedicated to completing administrative tasks with zeal.
  • Prepared to bring 15 years of experience to Summit Group and take on a new and challenging role.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Team player who is knowledgeable in budget management and project management.
  • Department Secretary is an attentive and personable administrative support professional with 4 years of experience in fast-paced office environments.

Accomplishments

  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.
  • Managed process area.
  • Policy Development: Developed and implemented employee manual outlining all proper business procedures and office policies.
  • Trained 17 temporary accounting administrative staff during tax season.
  • Developed and led initiatives to support cross-departmental communication, increasing information-sharing efficiency by 18%.
  • Analyzed incoming correspondence and prioritized essential tasks, cutting down processing time for key assignments by 27%.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Updated and maintained company database to reflect current and accurate client records for more than 8 accounts.

Affiliations

  • American Society of Safety Professionals
  • Certified Records Manager (CRM) through Institute of Certified Records Managers
  • Member, Data Governance Professionals Organization (DGPO)
  • Society of Human Resource Management
  • Freemason
  • International Council of Nurses
  • International Association of Privacy Professionals (IAPP) - procedure Compliance
  • National Association of Office Professionals
  • National Association of Executive Assistants and Administrators
  • American Medical Informatics Association

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Notary Public Certification - Oregon
  • Certified International Administrative Professional (CIAP)
  • CPR/AED/First Aid Certification
  • Office Software Suite Certification Microsoft Excel - Summit Group
  • Customer Service Excellence Certification – initiative
  • Certified Travel Agent Harbor & Co.
  • Records Management Certification - Washington
  • First Aid/CPR Certified
  • Certified Virtual Assistant (CVA)

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