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Skills

  • Financial reporting
  • Travel planning
  • Customer service excellence
  • Presentation design
  • Customer and client relations
  • Background check conduction
  • Filing assistance
  • 3 WPM typing speed
  • Transcription and dictation
  • G Suite knowledgeable

Work Experiences

  • Devised systems for organizing records, contracts, agendas, and reports to maintain order and improve information tracking.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Department Secretarys and clients.
  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Was in charge of screening resumes and coordinating phone and in-person interviews.
  • Client rebate reconciliation, reporting, and check requests were all handled by me.

Summaries

  • Reliable Program Support Assistant seeking to apply 8 years of workflow optimization and budget management experience to the Department Secretary position.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Offering 14 years of experience in customer relations management.
  • Department Secretary who is fluent in both English and Mandarin.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • ServiceNow and Power BI experts.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as budget management and project management.
  • Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use.
  • In search of an opportunity in a high-pressure, deadline-driven environment.
  • Workflow optimization and vendor management skills, as well as problem-solving knowledge.

Accomplishments

  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
  • Improved client communication by designing a standardized email response system, improving response times by 31%.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Collaborated with cross-functional teams to streamline document management in Adobe Creative Suite, improving accessibility and reducing retrieval times by 36%.
  • Created an onboarding checklist that simplified new hire integration, reducing setup time by 11 days.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Updated and maintained company database to reflect current and accurate client records for more than 8 accounts.
  • Developed and implemented a daily task tracker, improving workflow efficiency by 84% and ensuring nothing fell through the cracks.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Resolved product issue through consumer testing.

Affiliations

  • National Association of Executive Assistants and Administrators
  • American Marketing Association
  • Business Networking International (BNI) - Administrative Sector Chapter
  • International Association of Administrative Professionals
  • Meeting Professionals International (MPI)
  • Office and Office Services Management Association
  • American Medical Informatics Association
  • American Management Association (AMA) - Administrative Track
  • Jaycees
  • Association of Executive and Administrative Professionals

Certifications

  • ServSafe
  • Diploma in Administrative Support and Office Skills - Vantage
  • CompTIA Network+
  • Project Management Professional (PMP)
  • Certified Office Ergonomics Specialist (COES)
  • Certified Meeting Professional (CMP)
  • Salesforce
  • Notary Public Certification - Oregon
  • Certified Executive Administrative Assistant (CEAA)
  • Google Certified Professional Cloud Architect

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