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Skills

  • Excellent communication skills
  • Retail operations
  • Superior organization ability
  • Accurate money handling
  • Sales coaching
  • Personable
  • Computer literate
  • Supplier communication
  • MS Office
  • Inventory auditing

Work Experiences

  • Replenished and stocked merchandise in accordance with store merchandising layouts.
  • Placed a higher value on assisting customers than on completing other routine tasks in the store.
  • Trained 16 new salespeople each quarter.
  • Answered 7 calls per two years to help customers with their questions and concerns.
  • Was in charge of writing sales slips and contracts.
  • The store, including the checkout desk and displays, was cleaned and organized by me.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Had an excellent attendance record and was always on time for work.
  • Kept an eye on security and dealt with incidents calmly.
  • Kept a perfect attendance record for 4 months.

Summaries

  • Program operations, team leadership, and training are all things that an experienced category professional is familiar with.
  • Parts Counter Person who is responsible and mature and thrives in fast-paced environments.
  • Parts Manager with extensive experience seeking a new professional challenge at Lakeside Partners.
  • Retail sales professional dedicated to exceeding customer expectations and fostering customer loyalty.
  • Open and clear communicator who takes a proactive and resourceful approach to keeping incoming and outgoing parts shipments on track.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Parts Counter Person is a vivacious Parts Counter Person who is well-versed in the latest fashion trends.
  • Within Retail, senior Parts Counter Person and outstanding performer in strategic planning and vendor management.
  • Parts Counter Person with 2 years of successful workflow optimization and performance reporting experience.
  • Parts Counter Person is a talented Parts Counter Person who is well-versed in vendor management, cross-functional collaboration, and process improvement.

Accomplishments

  • Created
  • Established
  • Named “Associate of the Quarter” for exceeding all customer service goals.
  • Initiated
  • Resolved product issue through consumer testing.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Achieved team performance goals by coaching teammates in product cross-selling, increasing overall department sales by 24%.
  • Improved
  • Business Development: Initiated two key partnerships which resulted in process revenue growth.
  • Increased

Affiliations

  • International Council of Nurses
  • Society of Automotive Engineers (SAE) International
  • National Independent Automotive Dealers Association (NIADA)
  • Automotive Aftermarket Industry Association (AAIA)
  • Automotive Service Association (ASA)
  • Automotive Recyclers Association (ARA)
  • Independent Automotive Professionals Association (IAPA)
  • Freemason
  • Toastmasters
  • Automotive Parts Remanufacturers Association (APRA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Supply Management (CPSM) from the Institute for Supply Management (ISM)
  • Customer Service Excellence Certification from Summit Group
  • Forklift Operation Safety Certification
  • Automotive Parts Specialist (APS) Certification from the National Institute for Automotive Service Excellence (ASE)
  • Certified Specialist in Advanced Inventory Control Systems
  • Certified Parts Distribution Specialist (CPDS) by Summit Group
  • Automotive Inventory Control Certification from Ironclad Systems
  • Certified Automotive Parts Advisor (CAPA) from Cedar Works
  • Certificate in Automotive Retail and Parts Distribution by Summit Group

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