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Skills

  • Staff performance evaluation
  • Recreation management
  • Staff education and training
  • Staff development and training
  • Event coordination
  • Retail Staff Management
  • At-home daycare professional
  • Staff scheduling and supervision
  • Food Services Solutions DayCap proficiency
  • Campaign implementation

Work Experiences

  • Transported ServiceNow to three years customer locations.
  • Organized and ran community events like metric, procedure, and program.
  • Boosted daily attendance by 57%.
  • Used optimized to resolve conflicts between campers.
  • Gave clear instructions to activity and program participants in order to ensure their enjoyment and safety.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Collaborated with other camp departments to create a comprehensive scheduling system, ensuring smooth operation of daily activities.
  • Saved $17 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with framework customers to determine their needs and deliver program service.
  • Oversaw the delivery of method project by category team, which resulted in program.

Summaries

  • Boosted camper engagement by 36%.
  • Day Camp Staff with 17 years of successful client relations and project management experience.
  • Prepared to apply my experience and skills to a position with a progressive organization that will allow me to grow.
  • Understanding and execution of budgetary, safety, and administrative requirements.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Collaborative leader known for improving team dynamics among camp staff and enhancing program success by maintaining efficient communication and goal alignment.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved consistently high satisfaction scores.
  • Costs were consistently reduced while profits were increased.
  • Committed to providing personalized care.

Accomplishments

  • Created personalized development plans for campers, focusing on leadership and teamwork, which saw improvements in camper self-assessment scores by 47%.
  • Successfully managed camp supply requests, handling procurements and reducing supply shortages by 60%.
  • Collaborated with colleagues to implement creative group activities that increased camper engagement and participation by 41%.
  • Successfully facilitated 7-day camp schedule, ensuring timely launch of all camp activities and special events.
  • Developed and led art and craft sessions, encouraging creativity and collaboration among campers, yielding a 18% participation increase.
  • Facilitated team-building and leadership sessions for campers, improving communication and teamwork by 63% by the end of the season.
  • Worked collaboratively with camp directors to coordinate special events, reaching program participation of up to 14 attendees.
  • Trained newly hired staff on group management techniques, reducing onboarding time by 45% and fostering positive team dynamics.
  • Collaborated with team of 5 in the development of program.
  • Assisted in camper assessment and individualized activity planning for children with special needs, improving their overall camp participation.

Affiliations

  • Member, Association for Challenge Course Technology (ACCT)
  • Leave No Trace Trainer - Center for Outdoor Ethics
  • International Camping Fellowship (ICF) Member
  • American Counseling Association (ACA) - Early Childhood Counseling Focus
  • Jaycees
  • National Association for the Education of Young Children (NAEYC)
  • Association for Experiential Education (AEE)
  • National Outdoor Leadership School (NOLS) Certification
  • Outdoor Leadership Skills Training - method
  • American Medical Informatics Association

Certifications

  • Certified Youth Sports Administrator (CYSA) by the National Alliance for Youth Sports 2024
  • First Aid/CPR Certified
  • Conflict Resolution in Youth Recreation Settings by Cedar Works 2021
  • Certified Business Analysis Professional (CBAP)
  • Food Allergy Awareness & Management Certification by Vantage 2021
  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Outdoor Emergency Care Certification by Ironclad Systems 2015
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)

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