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Skills

  • Team management
  • AV equipment troubleshooting and maintenance
  • Cross-functional team leadership
  • Operational improvement
  • Category equipment
  • Process improvement
  • Show production and stage management
  • Digital media content integration
  • Team building
  • Client satisfaction improvement initiatives

Work Experiences

  • Achieved results within the past year.
  • Acted as the primary point of contact for Fortune 10 clients.
  • Boosted brand engagement by 71%.
  • Collaborated with marketing teams.
  • Provided training to 11 new employees in accordance with company policies.
  • Acted as the primary point of contact for Fortune 9 clients on high-impact events, consistently receiving 49%-positive feedback.
  • Consistently received 45% positive feedback.
  • Drawings, blueprints, schematics, and service manuals were used to interpret technical data.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with marketing teams to integrate live-streaming technology, increasing virtual participation by 77% at key events.

Summaries

  • Client-centered technology professional.
  • Accomplished in chairing cross-functional meetings, reducing cycle times by two years to deliver critical event technology projects on-budget and on-time.
  • Adept at providing real-time resolution.
  • Adaptable leader with a focus on driving client retention, increasing repeat business by 22% through personalized AV solutions and outstanding service.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Within Miscellaneous, senior Director of Event Technology and outstanding performer in vendor management and cross-functional collaboration.
  • Accomplished in overseeing audiovisual setups for large-scale events, ensuring all systems were fully operational and enhancing client satisfaction by 63%.
  • Strengths in team leadership and client relations backed up by Miscellaneous training.

Accomplishments

  • Designed and implemented a training curriculum resulting in 4 staff earning OSHA, improving team technical proficiency.
  • Built and maintained strong vendor relationships, reducing technology rental costs by 46% over two years.
  • Developed and delivered personalized event post-mortem reports, improving technology strategy for future events by 35%.
  • Documented and resolved metric which led to initiative.
  • Oversaw the live broadcast technical setup for international events, adhering to compliance standards in Seattle.
  • Supervised 13 AV technicians during multi-day events, ensuring seamless technology transitions across 12 different sessions.
  • Refined event setup workflows, automating process improvement and cutting labor hours by 6 hours per event.
  • Introduced innovative 3D projection mapping solutions, heightening audience engagement and boosting social media shares by 68%.
  • Integrated eco-friendly AV solutions, lowering energy consumption at events by 32% while maintaining high performance levels.
  • Led the deployment of AV solutions for international conferences, overseeing a 22% increase in attendee engagement.

Affiliations

  • Member of International Live Events Association (ILEA)
  • American Society of Safety Professionals
  • Accredited by Certified Technology Manager (CTM) program
  • Participation in Professional Convention Management Association (PCMA)
  • Association of Information Technology Professionals
  • Certified Production Technology Professional (CPTP) from Harbor & Co., 2020
  • Advanced Certificate in Event Technology from method, 2020
  • International Council of Nurses
  • American Marketing Association
  • Member of Meeting Professionals International (MPI)

Certifications

  • Crestron Certified Programmer – framework
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Certified in Exhibition Management (CEM) - program
  • ICND2: Interconnecting Cisco Networking Devices Part 2 – procedure
  • Salesforce
  • Certified Meeting Professional (CMP) – metric
  • First Aid/CPR Certified
  • Lean Six Sigma Green Belt – process
  • Apple Certified Associate (ACA)

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