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Skills

  • Driver performance tracking
  • CCTV
  • Customer service excellence
  • Invoice generation
  • Time management
  • First Aid/CPR
  • Customer service
  • Relationship development
  • Operational improvement
  • Documenting delivery records and logs

Work Experiences

  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Developed a reputation for punctuality and hard work.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Was in charge of hiring new drivers, establishing and maintaining performance standards, and promoting customer satisfaction initiatives.
  • Achieved over 10 months of punctuality.
  • Collaborated with warehouse and logistics teams to reduce cargo loading times by 20%.
  • Was in charge of all tasks delegated to me, including quality assurance and stakeholder engagement.
  • Assisted with planning logistics for special events.
  • Assisted passengers with disabilities.

Summaries

  • Achieved a 95% on-time performance rate in 2022.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • QuickBooks and HubSpot experts with exceptional interpersonal skills.
  • Achieved 64% improved efficiency.
  • Adaptable Shuttle Truck Driver proficient in handling high-value cargo worth $14 and seamlessly adhering to rigorous safety and security protocols.
  • Taxi Cab Driver with a method license and a clean driving record who is results-oriented.
  • Assisted passengers.
  • Communicative and team-oriented, with Power BI expertise.
  • Adaptable Shuttle Truck Driver.
  • With hands-on experience, eager to learn new skills and advance knowledge.

Accomplishments

  • Provided exceptional assistance to passengers with disabilities, ensuring safe and comfortable boarding experiences that met ADA standards.
  • Collaborated with 5 departments to successfully transport over 11 tons of Workday monthly.
  • Supported implementation of GPS-based tracking systems, improving reporting accuracy for customers and internal teams.
  • Adapted quickly to last-minute route changes, ensuring timely deliveries even under high-pressure situations.
  • Collaborated closely with the dispatch team to manage daily route changes, improving fleet adaptability to meet real-time demands.
  • Oversaw the transition to a new fleet tracking system that reduced routing errors by 53% and increased overall productivity.
  • Developed a system-wide preventive maintenance schedule that increased fleet operational efficiency by 75%, reducing unexpected repairs.
  • Successfully managed 18 high-priority deliveries during peak hours each month, ensuring uninterrupted business operations for key clients.
  • Collaborated with operations managers to design more efficient docking/undocking methods, decreasing turnaround times by approximately 12 hours per shift.
  • Worked as a multilingual point of contact, facilitating improved communication with clients who spoke German to streamline deliveries.

Affiliations

  • Affiliate, National Freight Transportation Association (NFTA) - Keeping up-to-date with freight-forwarding developments.
  • CDL A License Holder with X Endorsement - Fully licensed to transport hazardous materials with cargo tanks.
  • OSHA Certified in Warehouse Safety 2018 - Completed certifications related to outpost logistics and on-site safety protocols.
  • HAZMAT Certification by system - Actively renew and maintain certification in hazardous materials transportation.
  • Affiliate, Transportation Intermediaries Association (TIA) - Participated in logistics seminars focusing on freight brokerage and coordination.
  • Certificate in Logistics and Transportation from Brightline - Expanded understanding of long-haul supply chain dynamics.
  • Recipient, Safe Driver Award from Beacon Labs - Recognized for completing 15 accident-free miles of professional driving.
  • Fleet Management Certification by procedure - Completed courses on industry-standard fleet maintenance and operations.
  • Affiliate, American Trucking Associations (ATA) - Participate in webinars and forums discussing regulatory changes and logistics trends.
  • Member, Ohio Trucking Association (OTA) - Participated in ongoing legislative advocacy on behalf of transportation professionals.

Certifications

  • Driver Safety Fundamentals Certification
  • Commercial Vehicle Safety Alliance (CVSA) Certification
  • Certified Public Accountant (CPA)
  • Transportation of Hazardous Materials (HazMat) Endorsement
  • Accident Investigation & Prevention Certification
  • Federal Motor Carrier Safety Administration (FMCSA) Compliance Certification
  • Certified Transportation Dispatcher (CTD)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Logistics Associate (CLA)
  • SafeLoad Transport Certification

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