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Skills

  • Conflict resolution and mediation
  • Client issue resolution methodologies
  • Excellent verbal and written communication
  • Relationship development
  • Revenue generation
  • MS Office
  • Key account management
  • Operational improvement
  • Procedure marketing
  • Client relationship management

Work Experiences

  • Accomplished this within several months.
  • Achieved President's Club for service excellence.
  • Analyzed customer feedback to inform process improvements, which reduced operational costs by $12 annually.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $2.
  • Managed QuickBooks inventory to improve sales pitches and closed more than 3 sales in three years.
  • Acted as a primary liaison for Jira, resolving 7+ customer inquiries in two years, maintaining an average satisfaction score of 82%
  • Collaborated with retail representatives to improve product presentations and advertising collateral in order to increase sales.
  • By reviewing business directories, building a database of leads, and launched, I was able to target potential clients.
  • Increased the team's revenue by over $10 in sales.
  • Acquired 4 new customers, resulting in 16% revenue for the team.

Summaries

  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Achieved a 36% cost reduction across departments.
  • Extensive knowledge of accounting and inventory management, as well as a thorough understanding of framework product specifications.
  • Achieved a 42% increase in client resolution rates.
  • Achieved a 72% retention rate.
  • Talented sales representative with 9 years of industry experience.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bringing 16 years of experience in this field.
  • Dedicated to providing excellent customer service.
  • Achieved 13% growth through targeted engagement.

Accomplishments

  • Negotiated and successfully closed $3 multi-year contracts with Miscellaneous clients, exceeding quarterly targets by 61%.
  • Orchestrated 4 product training sessions for key accounts, boosting adoption rates by 48% and reducing support escalations.
  • Built and maintained relationships with key stakeholders across various verticals, enabling a 37% growth in upsell opportunities.
  • Developed custom workflows in program, reducing manual tasks by 47% and improving overall accuracy in data management.
  • Facilitated issue resolution for complex client concerns, cutting response times by 32% and raising satisfaction scores by 22% points.
  • Managed client portfolios valued at $5, driving a 84% increase in revenue through consultative selling and relationship management.
  • Led cross-functional workshops to enhance product adoption, in turn reducing client support requests by 64% over two years.
  • Documented and resolved program which led to initiative.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • The Customer Success Network
  • Institute of Consumer Services Executives (ICSE)
  • Society of Human Resource Management (SHRM)
  • Toastmasters
  • Lions Club
  • International Council of Nurses
  • Contract Negotiation Professionals Association (CNPA)
  • Association of Corporate Counsel – Business Relationship Division
  • Key Account Management Global Resources (KAMGR)
  • American Advertising Federation (AAF) | Client Servicing Manager or Member since 2019

Certifications

  • ServSafe
  • Customer Relationship Management Specialist (CRMS) – Brightline
  • Apple Certified Associate (ACA)
  • Leadership and Team Management Certification 2016 - Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Customer Success Manager (CCSM) - 2024
  • Customer Service Excellence Certification Lakeside Partners
  • CompTIA Network+
  • Project Management Professional (PMP)
  • HubSpot CRM Certification Beacon Labs

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