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Skills

  • Distribution center management
  • Regulatory compliance
  • Merchandising operations
  • Organization
  • Supervision
  • Process improvement
  • App deployment to App Store and Google Play
  • Communications
  • App release planning and execution
  • API integration and maintenance for mobile apps

Work Experiences

  • Achieved 6% of planned user adoption.
  • Achieved $13 cost savings.
  • Devised and coordinated framework and metric strategic plans, resulting in a $11 increase in sales revenue within the past year.
  • Exceeded sales targets and met business objectives by motivating employees and promoting targeted products.
  • Created a task schedule for Mobile Supervisors based on their individual strengths and knowledge of workflow optimization.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Coached a 11-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 14% increase in efficiency.
  • Returned change and currency and processed debit and credit card payments with a 8% accuracy rate.

Summaries

  • Agile and adaptable group leader with a stellar initiative history, a motivational approach, and an upbeat personality.
  • Championed initiatives to optimize app speed.
  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Achieved 40% fewer user issues post-release.
  • Accomplished Mobile Supervisor with 3 years of experience.
  • Astute Mobile Supervisor who is dedicated to providing excellent customer service and assistance.
  • Accomplished Mobile Supervisor with extensive experience.
  • Client-facing professional with a positive attitude and expertise in strategic planning and stakeholder engagement.
  • Loss prevention, recordkeeping, and team leadership are all skills she possesses.
  • Achieved a 43% reduction in customer complaints.

Accomplishments

  • Reduced build times for mobile releases by 81% through optimizing DevOps pipelines and automation in ServiceNow.
  • Analyzed mobile performance metrics and flagged issues, reducing crash rates by 79% in the updated app version.
  • Coordinated A/B testing, improving mobile feature adoption rates by 44% through iterative enhancements.
  • Expanded mobile app functionality by integrating SAP features, increasing app engagement by 62% over two years.
  • Led mobile app development team responsible for achieving method growth in user engagement by 26%.
  • Managed backend development for mobile app, improving load balancing and reducing downtimes by 48% across 2 servers.
  • Created a mentor-driven developer training program, lowering onboarding time for new mobile developers by 11 weeks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed successful crisis management recovery for app downtime, ensuring minimal user disruption during peak times.
  • Worked with client stakeholders to ensure mobile app adherence to specific project goals, resulting in an early go-live date by 17 days.

Affiliations

  • Lions Club
  • American Society of Safety Professionals
  • Certified in PCI DSS Compliance, with specialized focus on securing mobile payment platforms.
  • Affiliate of IEEE Computer Society, Mobile Computing Chapter, contributing to the latest mobile technology advancements.
  • Certified by the International Association of Mobile App Developers (IAMAD) in cross-platform development.
  • Member of the Interaction Design Foundation, focusing on User Experience (UX) design for mobile applications.
  • Toastmasters
  • American Marketing Association
  • Participant in the European Wireless Conference, covering advances in mobile network management and innovation.
  • Project Management Institute

Certifications

  • Certified Ethical Hacker (CEH)
  • Certified Professional in Accessibility Core Competencies (CPACC)
  • Apple iOS Development Certification
  • Certified DevOps Engineer – Mobile Application
  • SAFe® 5 Scrum Master (SSM) Certification
  • Google Associate Android Developer Certification
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • App Store Optimization (ASO) Expert Certification
  • Salesforce

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