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Skills

  • MS Office
  • Import risk analysis
  • International shipment coordination
  • Relationship development
  • Client service excellence in customs processing
  • Invoice generation
  • Customer assistance
  • Administrative support
  • Account management
  • Customs brokerage software proficiency (Workday)

Work Experiences

  • Achieved results across Columbus.
  • Identified shipments that required special handling based on the value, size, documentation, and country of origin.
  • Finished program of project, which resulted in procedure.
  • Achieved faster response times.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Learned performance reporting and cross-functional collaboration to help with office needs.
  • Prepared, checked, and filed documentation with the method department.
  • Planned and booked transportation for 10 weekly shipments.
  • Created an audit program with the goal of increasing compliance by 3%.
  • Facilitated communication between the company, customers, and overseas partners to maintain efficient operations.

Summaries

  • Achieved a 35% reduction in deferred payments.
  • Achieved $5 in savings.
  • Capable of advising clients on the best options and solutions.
  • Asana and Workday experts with exceptional interpersonal skills.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Customs Broker with a keen eye for detail who is dedicated to accuracy and thoroughness.
  • Customs Broker is a hardworking and detail-oriented Customs Broker who is dedicated to providing local and international clients with customer-centered care and support.
  • Exceptional at using creative problem-solving skills to coordinate complex logistics.
  • Strong technical skills and experience in vendor management.
  • Project management in framework settings and team leadership in data analysis settings.

Accomplishments

  • Assisted a multinational client in the preparation and handling of customs compliance for cross-border transactions, resulting in improved clearance speed and a 54% reduction in delays.
  • Leveraged experience in international trade compliance to negotiate favorable duty rates for complex imports, resulting in client savings of $4 over 3 years.
  • Assisted clients in effectively addressing post-entry amendments and protests, resulting in the recovery of $12 in overpaid duties in 2022.
  • Maintained a 20% success rate in securing approval for duty drawback claims, returning $5 in refunded duties for clients in 2021.
  • Managed duty drawback processes for returned exports, recovering $18 in duties going back 14 years for Salesforce under appropriate regulations.
  • Led bi-annual compliance audits covering over 14 shipping contracts, identifying and resolving discrepancies affecting over $8 in shipping duties.
  • Led a team that processed over 5 customs entries per month, consistently achieving clearance times within 13 hours, surpassing industry standards.
  • Guided clients through complex duties and tax laws by strategically employing HS codes, reducing duty expenses by $3 and improving compliance with Variable Tariff Rate schedules.
  • Conducted training workshops on tariff codes and customs compliance for a team of 11, improving overall team accuracy by 27% in the classification process.
  • Negotiated preferential treatment for imported goods under free trade agreements, enabling clients to save $6 on annual duty payments for materials such as category.

Affiliations

  • Global Trade Management Association (GTMA) – Active membership since 2022, gaining insights into import/export operational efficiency improvements.
  • U.S. Customs Law & Import Regulations Study Program – Completed advanced training with focus on preparing and reconciling import documentation.
  • Free and Secure Trade (FAST) certification – Trained on expediting shipments for trusted partners, successfully maintaining certification since 2016.
  • Member of Transportation Intermediaries Association (TIA) – Attended workshops on improving relationships between customs brokers, freight forwarders, and motor carriers.
  • International Compliance Professionals Association (ICPA) – Attended annual trade compliance conference offering workshops on duty drawback and tariff regulations.
  • Customs Compliance & Trade Professionals Network – Active participant contributing best practices on customs regulatory adherence and audit preparation.
  • Chamber of Commerce – Active participation in international trade committees with a focus on customs procedures and compliance in the Southeast.
  • Council of Supply Chain Management Professionals (CSCMP) – Attended seminars on supply chain optimization to better align customs strategies with logistics best practices.
  • Advanced Cargo Exam Systems (ACES) – Certified user and trainer, focused on enhancing shipment processing accuracy and preventing customs entry errors.
  • National Customs Brokers & Forwarders Association of America (NCBFAA) – Active member since 2023; Participating in continuing education programs on customs procedures and trade regulations.

Certifications

  • Certified Global Business Professional (CGBP) process
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Customs Valuation Specialist (CCVS) - method
  • Google Certified Professional Cloud Architect
  • Advanced Certification in Cross-Border Trade and Logistics - process
  • Customs-Trade Partnership Against Terrorism (C-TPAT) Certification - standard
  • Certified International Logistics Manager (CILM) - standard
  • CompTIA Network+
  • Certified Incoterms® Specialist (CIS) - method

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