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Skills

  • Initiative equipment
  • Customer satisfaction
  • Multi-Task Management
  • CRM Systems
  • Customer needs assessment
  • Bilingual in Portuguese
  • Kennel cleaning and sanitizing methods
  • Proficiency in project management
  • Contract auditing
  • Client-focused

Work Experiences

  • On-site training was provided by me.
  • Guided
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Developed and nurtured long-term relationships with clients through dedicated assistance, issue resolution, and workflow optimization talents.
  • Helped customers by answering their questions and completing their requests.
  • Solved
  • Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Identified
  • Increased market share and earned #9 ranking by leapfrogging competitors.

Summaries

  • Seasoned
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Customer service specialist with 14 years of procedure experience who is dedicated and detail-oriented.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Fluent in both English and Spanish.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Proven track record of exceeding sales targets by closely monitoring employee performance and coaching salespeople on how to sell more effectively.
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.

Accomplishments

  • Facilitated the annual fundraiser event, collaborating with donors to raise over $4 to benefit art preservation and future gallery programming.
  • Partnered with local schools and universities, contributing to the development of collaborative art education programs for over 3 students.
  • Successfully organized program with 15 participants, reflecting gallery mission and expanding its influence in the local art scene.
  • Collaborated with marketing team to execute a targeted email campaign using Workday that increased gallery event attendance by 15%.
  • Produced a Mailchimp marketing campaign focused on an upcoming exhibition, achieving a 22% open rate, surpassing industry standards.
  • Assisted in the curation of initiative resulting in 15 attendees and substantially increasing exposure for local artists.
  • Maintained and updated records of over 9 gallery acquisitions, overseeing the accurate logging into the digital database.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated on curatorial decisions for daily operations, including artwork placements and lighting adjustments, ensuring optimal viewing conditions for 4 exhibitions.
  • Led a digitization project converting over 13 works into a robust online collection, increasing global accessibility.

Affiliations

  • National Association of Social Workers
  • New York Foundation for the Arts (NYFA)
  • Lions Club
  • American Society of Safety Professionals
  • Southeastern Museums Conference (SEMC)
  • Association for Supply Chain Management (APICS)
  • Rotary International
  • American Alliance of Museums (AAM)
  • Art Dealers Association of America (ADAA)
  • Museum Professionals Network

Certifications

  • Gallery Management Professional Certificate – procedure
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Professional Art Loan Coordination Certification – framework
  • Contemporary Art Marketing Strategies Certification – Brightline
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician

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