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Skills

  • Medical record auditing
  • Customer service
  • Multitasking in High-Stress Environments
  • MS Office
  • Budgets
  • Relationship development
  • Health information technology systems (e.g., EPIC, Cerner)
  • Organization
  • Emergency room operations
  • Data entry accuracy

Work Experiences

  • Created a robust emergency department dashboard for monitoring critical metrics, increasing data visibility and decision-making accuracy by 39%.
  • Collaborated with the hospital's IT department to transition paper-based reports to an electronic system, minimizing errors and improving efficiency by 52%.
  • Created and maintained detailed shift reports that improved handover efficiency by 68%, ensuring seamless transitions between incoming and outgoing teams.
  • Achieved annual cost savings of $12.
  • Coordinated with providers.
  • Collaborated with the hospital’s IT department.
  • Kept meticulous records of office inventories and ordered additional supplies for $7.
  • Created a robust emergency department dashboard.
  • Achieved 20% reduction in response times.
  • Created and maintained detailed shift reports.

Summaries

  • Achieved smoother coordination between clinical and administrative functions.
  • Proven experience in system and standard environments, as well as knowledge of provider requirements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Adaptable leader with a proven ability to reduce patient wait and discharge times by 53%, while actively contributing to a streamlined and patient-centric emergency department.
  • Certified in Scrum Master with 5 years of experience in administrative control of emergency room operations, including patient flow management, triage coordination, and compliance with healthcare policies.
  • Asana advanced abilities
  • Achieved faster response times.
  • Adhered to hospital protocols.
  • Emergency Room Unit Coordinator with 15 years of successful workflow optimization and budget management experience.

Accomplishments

  • Collaborated with team of 16 in the development of system.
  • Maintained patient privacy and compliance with HIPAA regulations, ensuring zero audits or compliance violations during the several months.
  • Facilitated 14 professional development workshops focused on ER-specific customer service and technical skills, improving patient satisfaction ratings by 76%.
  • Implemented an emergency preparedness drill in collaboration with safety teams, resulting in a 84% improvement in responsiveness during simulations.
  • Created a comprehensive shift handoff guide for the emergency unit, significantly reducing communication errors by 20% during cross-staff transitions.
  • Identified critical process bottlenecks in patient flow and presented actionable improvements to ER leadership, leading to a 16% reduction in patient wait times.
  • Effectively managed and scheduled a team of 7 ER staff, ensuring 24-hour coverage and optimizing staff allocation to high-need areas.
  • Worked alongside hospital administration to ensure ER compliance procedures, achieving a initiative certification for operational excellence.
  • Initiated new triage tracking system to expedite patient assignment, successfully improving admission time by 80% and minimizing bottlenecks.
  • Co-led initiative to transition from paper-based patient records to an electronic health record (EHR) system, improving record retrieval speed by 75%.

Affiliations

  • Healthcare Information and Management Systems Society (HIMSS)
  • Healthcare Financial Management Association (HFMA)
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • Project Management Institute
  • Committee on Trauma (COT) of the American College of Surgeons (ACS)
  • Association for Health Care Resource & Materials Management (AHRMM)
  • International Council of Nurses
  • National Association of Emergency Medical Technicians (NAEMT)
  • The American Case Management Association (ACMA)
  • Association of Information Technology Professionals

Certifications

  • Certified Coding Associate (CCA) - Northwind
  • CompTIA Security+
  • Trauma Nursing Core Course (TNCC) – Emergency Nurses Association
  • Facility Documentation Improvement Specialist (C-CDIS) - Northwind
  • Patient Care Coordinator Certification (PCC) – Cedar Works
  • Certified Healthcare Administrative Professional (cHAP)
  • Professional Healthcare Customer Service Certification
  • ServSafe
  • Salesforce
  • Google Certified Professional Cloud Architect

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