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Skills

  • Leadership and Team Supervision
  • Conflict resolution with patients and staff
  • Customer service in healthcare
  • Problem resolution
  • Medical terminology proficiency
  • Collaboration with ambulance and transportation teams
  • Process improvement
  • Quality improvement initiatives
  • Interdepartmental communication
  • Emergency room operations

Work Experiences

  • Coordinated with ambulance services.
  • Created and maintained detailed shift reports.
  • Collaborated with interdisciplinary teams.
  • Documented and processed over 5 medical records per day, maintaining impeccable accuracy and ensuring compliance with regulatory policies.
  • Collaborated with the hospital's IT department to transition paper-based reports to an electronic system, minimizing errors and improving efficiency by 52%.
  • Achieved a 76% reduction in employee burnout.
  • Created a robust emergency department dashboard.
  • Cut down handoff wait times by an average of 11 minutes.
  • Decreased administrative errors by 19%.
  • Decreased critical transition errors by 61%.

Summaries

  • Adept at orchestrating emergency drills, responding to crises, and ensuring hospital-wide readiness for large-scale medical emergencies and mass casualty scenarios.
  • Costs were consistently reduced while profits were increased.
  • Opportunity to learn German was pursued in order to improve support for program populations.
  • Achieved faster response times.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Clear understanding of team leadership and budget management as well as project management training.
  • Asana advanced abilities
  • Emergency Room Unit Coordinator with 15 years of successful workflow optimization and budget management experience.
  • 2018 years of experience in patient communication.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led a cross-functional team to overhaul patient intake procedures, cutting registration time per patient by 17% through process optimization.
  • Identified critical process bottlenecks in patient flow and presented actionable improvements to ER leadership, leading to a 16% reduction in patient wait times.
  • Co-led initiative to transition from paper-based patient records to an electronic health record (EHR) system, improving record retrieval speed by 75%.
  • Served as the main liaison for outside laboratories and imaging centers, reducing wait times for test results by 48% through effective communication workflows.
  • Facilitated 14 professional development workshops focused on ER-specific customer service and technical skills, improving patient satisfaction ratings by 76%.
  • Coordinated with nursing and physician staff to prioritize critical care patients, reducing average wait time for urgent cases by 6 minutes.
  • Developed interdepartmental relationships with ancillary services to optimize diagnostic result turnarounds, improving patient throughput by 46%.
  • Reduced readmission rates by 69% through implementing a follow-up protocol for high-risk patients post-discharge.
  • Participated in the development and implementation of ER technological upgrades such as Tableau, directly contributing to operational efficiency improvements of 26%.

Affiliations

  • Member of Quality Improvement and Patient Safety Committees
  • National Association of Social Workers
  • The American Case Management Association (ACMA)
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • American Medical Informatics Association
  • Project Management Institute
  • Lions Club
  • Member of Disaster Preparedness Planning Subcommittee
  • National Patient Safety Foundation (NPSF)
  • Jaycees

Certifications

  • Certified Public Accountant
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)
  • Medical Administrative Assistant Certification - National Healthcareer Association (NHA)
  • Certified Emergency Department Technician (CEDT)
  • Certified Healthcare Administrative Professional (cHAP)
  • Emergency Medical Technician (EMT) procedure Certification
  • Cisco Certified Network Associate (CCNA)
  • Advanced Cardiovascular Life Support (ACLS) Certification - 2021, American Heart Association
  • Certified Healthcare Technology Specialist (CHTS), Brightline
  • Project Management Professional (PMP)

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