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Skills

  • Regulatory compliance
  • Relationship development
  • NDCMedisoft
  • Records review
  • Legacy File Archiving Process Improvement
  • Electronic Records Management (ERM) System Utilization
  • Metadata Tagging for Enhanced Searchability
  • Barcode tracking system implementation
  • Team management
  • Cross-Department Communication and Information Sharing

Work Experiences

  • Achieved results within 17 months.
  • Used email and the phone to communicate effectively with staff, patients, and insurance companies.
  • Collaborated with cross-functional teams.
  • Automated destruction schedules for electronic records.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Easily interacted and communicated with department personnel and the general public.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Avoided potential penalties.

Summaries

  • Conducted comprehensive audits.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advanced organizational efficiency.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Award-winning professional.
  • Award-winning professional recognized for industry-leading compliance and stellar audit performance in managing records for highly regulated industries.
  • Accomplished Records Analyst.
  • Achieved regulatory certification for procedure.
  • Cut storage costs for legacy files by 59%.
  • Accomplished in drafting company-wide records management policies that resulted in reduced legal risk and were key to achieving regulatory certification for category.

Accomplishments

  • Initiated and managed a successful confidential destruction program for obsolete records, ensuring compliant destruction of 13 documents in accordance with regulations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Revamped record retention policies, cutting compliance discrepancies by 26% and aligning protocols with updated regulations.
  • Spearheaded project to centralize records across 14 locations, increasing interdepartmental information sharing and reducing data silos.
  • Prepared and maintained internal audit trails for program records, contributing to an audit score improvement of 64% with zero major findings.
  • Reduced legal risk by 26% by ensuring comprehensive and accurate file documentation in line with government audits and compliance standards.
  • Established guidelines for the secure destruction of confidential records, resulting in 13 successful confidential record destruction processes with zero incidents.
  • Collaborated with team of 3 in the development of framework.
  • Partnered with vendors to enhance records management protocols, raising departmental audit scores by 41% post-implementation.
  • Developed cross-department document retention policies, standardizing processes that reduced workplace inefficiencies by 34%.

Affiliations

  • Certified Information Governance Officers' Association (CIGOA)
  • Rotary International
  • Electronic Records Management (ERM) Community of Practice
  • Compliance, Governance, and Oversight Counsel (CGOC)
  • Association of Information Technology Professionals
  • Coalition for Networked Information (CNI) – Digital Records Management Task Force
  • Institute of Certified Records Managers (ICRM)
  • Toastmasters
  • International Organization for Standardization (ISO) – Information and Documentation Working Group
  • National Notary Association (NNA) – Records and Documentation Focus Group

Certifications

  • Electronic Records Management (ERM) Certification – AIIM
  • ServSafe
  • Apple Certified Associate (ACA)
  • Document Control Specialist (DCS) - Brightline
  • Google Certified Professional Cloud Architect
  • Certified Data Privacy Solutions Engineer (CDPSE) - initiative
  • Financial Records Management Specialist Certification – Northwind
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • ITIL Foundation Certification - AXELOS

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