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Skills

  • MS Office
  • Financial analysis and planning
  • Problem resolution
  • Dinner service planning
  • Business development expertise
  • Staff development
  • Strong verbal communication
  • Product testing
  • Interpersonal and written communication
  • CCTV

Work Experiences

  • Entered data into the SAP system, including payments, account information, and call logs.
  • Generated sales by completing the entire sales cycle, from prospecting to contract negotiations and closing.
  • Raised funds by forming partnerships with investors and maintaining positive relationships with stockholders.
  • Created multi-threaded admin web applications based on framework.
  • Achieved 42% growth in market share by 2021.
  • Developed an annual branch business plan for maximum profitability and effectiveness.
  • Analyzed feedback.
  • Achieved results in 8 months post-launch.
  • Aligned team goals with corporate objectives.
  • Conducted monthly interviews with an average of 8 loan applicants and provided expert financial advice on mortgage, educational, and personal loans.

Summaries

  • Branch Manager with experience overseeing operations in the procedure field.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Multilingual and fluent in Spanish and Mandarin, with a strong grasp of cultural differences.
  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Strategic thinker with expertise in data analysis.
  • Motivating leader who has built and managed category teams in the past.
  • Client relations Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Devised and executed a cost-saving initiative that reduced departmental expenses by $12 annually without compromising quality or service levels.
  • Directed store-wide promotional events, resulting in an increase in total customer foot traffic by 53% over two years.
  • 2017-certified in Six Sigma, enhancing department compliance and raising safety inspection pass rate to 70%.
  • Consistently exceeded department sales targets by collaborating with sales teams on new promotional initiatives, increasing revenue by $3 during 18 months.
  • Generated detailed performance reports for leadership, helping identify trends that drove team’s 62% growth in quarterly goals.
  • Collaborated with team of 4 in the development of process.
  • Played a key role in managing the department’s auditing process, identifying discrepancies and reducing reporting errors by 37%.
  • Streamlined vendor communication protocols, ensuring 78% on-time deliveries and improving overall supply chain performance.
  • Implemented a new shift scheduling system that reduced overtime costs by 55% while maintaining full operational coverage.
  • Standardized reporting processes for departmental data, enabling better tracking that resulted in 55% improvement in key operational metrics.

Affiliations

  • Affiliate Member, National Association for Professional Managers (NAPM)
  • Member, International Council of Shopping Centers (ICSC)
  • Co-Chair, Retail Professionals Network 2023-2018
  • Participant, Retailers Association Executive Workshops
  • Regular Attendant, Annual Retail Leadership Summit
  • Retail Management Mentor, Local Chamber of Commerce
  • Volunteer Trainer, Store Leadership Academy Austin
  • Participant, Training and Development Leadership Program PMP
  • Committee Chair, Retail Innovation Committee 2015
  • Taskforce Lead, Corporate Operational Excellence Group Brightline

Certifications

  • SAP Certified Application Associate
  • Apple Certified Associate (ACA)
  • Certified Sales Leadership Professional (CSLP)
  • Certified Protection Officer (CPO)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Retail Management Professional (CRMP)
  • Certified Customer Service Manager (CCSM)
  • Certified Store Manager (CSM)
  • Certified Facilitator in Problem Solving for Continuous Improvement

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