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Skills

  • Patient data gathering
  • Cross-functional team collaboration
  • Heavy lifting
  • Safety measures
  • Territory Sales Experience
  • Pet charting information
  • Weekly Payroll
  • Problem resolution
  • Kennel cleaning and sanitizing methods
  • Relationship development

Work Experiences

  • Created dental impressions, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
  • Conducted regular staff performance reviews.
  • Contributed to a 38% decrease in cavity cases.
  • Boosted team productivity by 53%.
  • Collaborated with office staff to switch to a cloud-based practice management solution, increasing data access and mobility for remote work.
  • Took dental images while adhering to strict patient safety guidelines, which included warnings about risks during pregnancy, coordinated, and the use of lead aprons.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved results within 8 months.
  • Cleaned and sterilized tools and equipment in preparation for patient treatment, automated and coordinated.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Positive customer interactions are known for retaining customers and reducing anxiety.
  • Friendly Dental Office Manager with 8 years of experience providing patients with high-quality dental care.
  • High-energy Dental Office Manager looking for a new opportunity in a system environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • By facilitating exam room turnovers, preparing patients for examinations, and educating patients on oral hygiene and care, they were successful in maintaining patient flows.
  • Knowledgable in a variety of design and testing methodologies.
  • Recruiting established talent in data analysis and cross-functional collaboration for Dental Office Manager.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Design and development of successful method embedded software applications in the past.
  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.

Accomplishments

  • Developed a billing follow-up process that reduced outstanding payments by $8 within 18 months.
  • Integrated a new electronic health record (EHR) system that streamlined patient documentation and improved record accessibility by 18%.
  • Documented and resolved category which led to standard.
  • Standardized dental office reporting processes, improving data entry accuracy and report generation speed by 67%.
  • Conducted annual performance evaluations for marketing staff, achieving a 54% improvement in staff satisfaction and retention.
  • Administered the clinic's financial oversight, reducing overhead costs by 24% while maintaining high-quality patient care services.
  • Reduced billing errors by 51% using Adobe Creative Suite to streamline payment processes and improve accuracy.
  • Supervised front desk operations and successfully increased monthly appointment adherence rates by 72% by optimizing scheduling processes.
  • Oversaw patient file conversion from paper to digital records, completing the project within 7 months and resulting in more streamlining.
  • Reviewed daily accounts receivable, reducing outstanding balances and improving collections by $6 per month.

Affiliations

  • Association of Information Technology Professionals
  • Rotary International
  • American Society of Safety Professionals
  • International Council of Nurses
  • American Association of Dental Office Management (AADOM)
  • Crest Oral-B Speakers Bureau Member
  • OSHA Compliance Certification
  • Project Management Institute
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Medical Office Manager (CMOM) through Practice Management Institute (PMI)
  • Accounting for Healthcare Practices Certification by Northwind
  • Electronic Health Records Specialist (EHRS) Certification by National Healthcareer Association (NHA)
  • Certified Protection Officer (CPO)
  • Certified Dental Receptionist by framework
  • Certified HIPAA Professional (CHP) by the Compliance Certification Board (CCB)
  • Dental Office Support Specialist (DOSS) Certification by procedure
  • Multilingual Communication Certification (German, French) by procedure
  • Certified Practice Manager (CPM) by The Practice Manager Institute (PMI)
  • CompTIA Security+

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