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Skills

  • Excel in category
  • Customer service excellence
  • Strong manual dexterity
  • Operational improvement
  • Method equipment
  • MS Office
  • Territory Sales Experience
  • Patient intake procedures
  • Music showcase training
  • Pet charting information

Work Experiences

  • Conducted regular staff performance reviews, leading to improved staff engagement and retention rates by 45%.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Assisted the dentist in the management of medical or dental emergencies by streamlined.
  • Achieved savings over 9 fiscal years.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Conducted detailed staff training on proper coding.
  • Collaborated with office staff to switch to a cloud-based practice management solution, increasing data access and mobility for remote work.
  • Achieved a 44% increase in new patient referrals.

Summaries

  • Positive customer interactions are known for retaining customers and reducing anxiety.
  • Reliable Dental Assistant with 17 years of experience efficiently handling administrative tasks and assisting with dental procedures chairside.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • Knowledgable in a variety of design and testing methodologies.
  • Friendly Dental Office Manager with 8 years of experience providing patients with high-quality dental care.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Collaborated with dental practitioners to design a patient feedback mechanism, improving overall patient satisfaction rates by 49%.
  • Resolved product issue through consumer testing.
  • Enhanced office workflow by creating a standardized procedure for patient check-ins, reducing patient wait times by 28%.
  • Led a team that decreased patient wait times by 29% through strategic scheduling and improved front office coordination.
  • Supervised front desk operations and successfully increased monthly appointment adherence rates by 72% by optimizing scheduling processes.
  • Trained a team of 7 employees on updated software systems, increasing front office productivity by 19%.
  • Implemented an online patient portal, improving patient engagement and increasing the number of online appointments scheduled by 80%.
  • Implemented a comprehensive patient reminder system, resulting in a 63% reduction in missed appointments over the past year.
  • Created a patient satisfaction survey process that resulted in a 22% increase in positive feedback over 18 months.
  • Optimized staff schedules to enhance coverage during peak times, which reduced bottlenecks and led to a 33% improvement in patient flow.

Affiliations

  • Crest Oral-B Speakers Bureau Member
  • Healthcare Financial Management Association (HFMA)
  • American Medical Billing Association (AMBA)
  • Wealthy Dentist Network
  • Academy of General Dentistry (AGD)
  • Lions Club
  • OSHA Compliance Certification
  • Continuing Education Programs with ServiceNow
  • American Dental Hygienists' Association (ADHA)
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Leadership Training in Healthcare Management by category
  • Accounting for Healthcare Practices Certification by Northwind
  • CPR and First Aid Certification by American Red Cross or American Heart Association
  • SHRM Certified Professional (SHRM-CP)
  • Certified Protection Officer (CPO)
  • Inventory Control Management Certification for Healthcare by procedure
  • Project Management Professional (PMP)
  • Ethics and Compliance Certification for Medical Professionals by standard
  • Customer Service Excellence Certification by Customer Service Institute of America (CSIA)
  • Certified HIPAA Professional (CHP) by the Compliance Certification Board (CCB)

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