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Skills

  • Patient data gathering
  • Process improvement
  • Excellent communication
  • Operational improvement
  • Strong manual dexterity
  • Credit and collections
  • Operations management
  • Weekly Payroll
  • Accounts receivable management
  • Contract negotiation/review/drafting

Work Experiences

  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Double-checked the data's accuracy and integrity.
  • Cleaned and sterilized tools and equipment in preparation for patient treatment, automated and coordinated.
  • Collaborated with dentists to design patient reminders.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, metric, casts, and impressions were all things I did to help dentists.
  • Collaborated with office staff.
  • Created dental impressions, opposing models, and study casts to make crowns, bridges, and other dental prosthetics.
  • Boosted patient satisfaction by 29%.
  • Created bitewing, panoramic, and periapical radiological images to help the dentist identify cavities, decay, and problem areas that needed to be addressed.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Friendly Dental Office Manager with 8 years of experience providing patients with high-quality dental care.
  • Knowledgable in a variety of design and testing methodologies.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Quickly solves problems and handles issues while adhering to procedures.
  • Dental Office Manager with 18 years of successful quality assurance and client relations experience.
  • Intern Dental Assistant with experience scheduling appointments, filing records, charting tooth decay, and keeping dental equipment in good working order.
  • High-energy Dental Office Manager looking for a new opportunity in a system environment.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Motivated Dental Office Manager with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Led successful compliance audits ensuring HIPAA and OSHA regulations were met, resulting in 10 consecutive audit approvals.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a Microsoft Excel-based inventory tracking system, reducing overstock and improving budget adherence by 33%.
  • Trained a team of 7 employees on updated software systems, increasing front office productivity by 19%.
  • Created a patient satisfaction survey process that resulted in a 22% increase in positive feedback over 18 months.
  • Increased sales 8% over the past year.
  • Documented and resolved category which led to standard.
  • Reduced billing errors by 51% using Adobe Creative Suite to streamline payment processes and improve accuracy.
  • Initiated staff cross-training within the office, which increased operational flexibility and reduced staffing shortages by 79%.
  • Oversaw patient file conversion from paper to digital records, completing the project within 7 months and resulting in more streamlining.

Affiliations

  • International Association of Administrative Professionals
  • Association of Women Dentists
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Dental Lifeline Network Volunteer
  • Dental Trade Alliance (DTA)
  • Dental Industry Association of Western Canada (DIA)
  • American Medical Informatics Association
  • Rotary International
  • National Association of Social Workers
  • Vendor Logistics Certificate from Brightline

Certifications

  • Customer Service Excellence Certification by Customer Service Institute of America (CSIA)
  • Infection Prevention and Control Certification (IPC) by Organization for Safety, Asepsis and Prevention (OSAP)
  • Certified Public Accountant (CPA)
  • Salesforce
  • OSHA Compliance Training Certificate - Dental Office Risk Management
  • Certified Practice Manager (CPM) by The Practice Manager Institute (PMI)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Dental Patient Relations Certification by American Association of Dental Office Management (AADOM)

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