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Skills

  • Multitasking in fast-paced environments
  • Multilingual communication (method)
  • Collaboration with local officials and law enforcement
  • Time management and prioritization
  • Customer service excellence
  • Adherence to safety and security protocols
  • Regulatory compliance
  • First Aid/CPR
  • Inventory management of polling materials
  • Crisis management and dispute resolution

Work Experiences

  • Conducted detailed records review and submitted comprehensive reports, helping maintain state-wide polling compliance for system audits.
  • Assisted in processing over 17 voters.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 64% accuracy in machine operations.
  • Confirmed the secure handover of ballot boxes to election headquarters, ensuring timely and safe arrival of all materials across Raleigh precinct.
  • Contributed to 51% turnout growth.
  • Achieved 52% compliance with state election audit requirements.
  • Addressed voter concerns diplomatically.
  • Assisted in budget preparation, expenditure review, and budget administration, among other things.
  • Transported Tableau to three years customer locations.

Summaries

  • Collaborated with election officers.
  • City Clerk who is knowledgeable about local ordinances and municipal rules and regulations.
  • Contributed to a 43% flawless election result certification.
  • Polling Official with 13 years of successful project management and budget management experience.
  • Applied crisis management techniques.
  • Strong accounting, bookkeeping, and public administration skills.
  • Collaborative Polling Official.
  • City Clerk with 11 years of experience in record management and financial management.
  • Capable of informing the public and dealing with a variety of citizen complaints.
  • Achieved 24% operational accuracy during elections.

Accomplishments

  • Contributed to a 82% improvement in voter satisfaction, as documented through 2020 post-election surveys.
  • Assigned tasks to 12 election volunteers, creating a balanced workload distribution and enhancing overall voter service efficiency.
  • Coordinated a team of 16 election workers, enhancing site efficiency by 76% and reducing overall voter wait times.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of system.
  • Coordinated the secure transport of ballots to 11 designated hubs, ensuring compliance with state election security protocols.
  • Documented and resolved procedure which led to process.
  • Implemented last-minute adjustments to polling site layouts, improving voter flow and reducing bottlenecks by 29%.
  • Guided voters through both electronic and paper ballot processes, resulting in 83% fewer voting errors in 2023 election.
  • Aided in the hand counting of ballots, ensuring accurate and timely result submission for Austin precinct.

Affiliations

  • National Association of Legal Assistants (NALA) – Election Law Chapter
  • American Society for Public Administration (ASPA) – Election Geography Chapter
  • Society for Human Resource Management (SHRM) – Election Specialist
  • Tech Lead, Election Validation and Security Forum
  • National Voter Registration Day Initiative Volunteer
  • International Council of Nurses
  • Association for Computing Machinery
  • Toastmasters
  • National Association of State Election Directors (NASED)
  • American Political Science Association (APSA) – Voter Behavior Group

Certifications

  • Election Systems Security Certification (ESSC)
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Certified Voter Fraud Investigator
  • U.S. Election Assistance Commission (EAC) Certified
  • Certified Voter Education Specialist
  • Conflict Resolution and De-escalation for Election Officials
  • State Department of Elections Certification
  • Certified Accessible Voting Equipment Technician
  • State Voter Registration Data Entry Certification

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