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Skills

  • Basic proficiency in Power BI for election data entry
  • Problem resolution
  • Inventory management of polling materials
  • Monitoring for voter fraud prevention
  • Process improvement
  • Ensuring accessibility for disabled voters
  • Legal notice publishing
  • Ensuring accuracy during post-election auditing
  • Polling station setup and logistics
  • Multilingual communication (method)

Work Experiences

  • Assisted in budget preparation, expenditure review, and budget administration, among other things.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Addressed and resolved discrepancies in voter eligibility, accelerating registration verifications for 14 voters.
  • Achieved 52% compliance with state election audit requirements.
  • Conducted detailed records review and submitted comprehensive reports, helping maintain state-wide polling compliance for system audits.
  • Oversaw the delivery of framework project by metric team, which resulted in framework.
  • Assisted in processing over 17 voters.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • Answered questions and resolved issues.
  • Transported Tableau to three years customer locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Contributed to transparent democratic processes.
  • Achieved 77% post-audit accuracy.
  • Contributed to a 43% flawless election result certification.
  • Committed to reducing errors in voter rolls by 42%.
  • Achieved a 50% reduction in setup time during 2018's election cycle.
  • Within Miscellaneous, senior Polling Official and outstanding performer in workflow optimization and performance reporting.
  • Well-organized City Clerk capable of overseeing category day-to-day clerical functions, such as researching agenda items, maintaining records, and conducting general and special elections.
  • Friendly and well-organized, with excellent ordinance, resolution, and proclamation writing skills.

Accomplishments

  • Guided 3 voters with disabilities through the voting process, upholding ADA accessibility standards and ensuring inclusion.
  • Addressed voter concerns diplomatically, achieving a 67% conflict resolution rate, enhancing voter experience at the polling site.
  • Documented and resolved procedure which led to process.
  • Collaborated with law enforcement to maintain polling site safety, helping to prevent security breaches while ensuring voter confidence.
  • Implemented last-minute adjustments to polling site layouts, improving voter flow and reducing bottlenecks by 29%.
  • Resolved registration discrepancies on-site, enabling 12 voters to cast ballots successfully during 2023 election cycle.
  • Recorded and verified real-time voter turnout data, contributing to a 72% improvement in election night reporting speed.
  • Monitored election equipment performance, expertly handling SAP, which contributed to a 84% increase in operational reliability.
  • Orchestrated the secure closing of 9 polling locations, verifying ballot box handoff with zero incidents reported.
  • Facilitated voting process for 13 voters at Raleigh making sure all voters’ rights were upheld and processes followed the standard regulations.

Affiliations

  • National Conference of State Legislatures (NCSL) Elections & Redistricting
  • Certified Election/Registration Administrator (CERA)
  • Election Assistance Commission (EAC) Certified Official
  • American Society for Public Administration (ASPA) – Election Geography Chapter
  • State Election Law Association
  • Society of Human Resource Management
  • American Medical Informatics Association
  • American Society of Safety Professionals
  • Associate of Certified Fraud Examiners (ACFE) – Election Security Member
  • National Civic League – Civic Engagement Group

Certifications

  • Election Systems Security Certification (ESSC)
  • Certified Elections/Registration Vendor (CERV)
  • U.S. Election Assistance Commission (EAC) Certified
  • Certified Accessible Voting Equipment Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Election Inspectors Training Certification Washington
  • Voting Equipment Management Certification Seattle
  • CompTIA Network+
  • Democracy and Elections Professional Certification
  • Certified Business Analysis Professional (CBAP)

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