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Skills

  • Client satisfaction tracking and improvement
  • Supervision
  • High-end product development
  • Budgets
  • Custom jewelry design
  • Data-driven decision making
  • Appraisal expertise
  • First Aid/CPR
  • Soldering abilities
  • Deadline management

Work Experiences

  • Collaborated with design and marketing teams to develop HubSpot collections, increasing sales by $12 in 2024.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Conducted peer evaluations focused on craftsmanship.
  • Achieved a 51% decrease in returned items.
  • Collaborated with design and marketing teams.
  • Boosted brand product diversity.
  • Evaluated the quality of completed jewelry pieces and made adjustments to meet customer demands.
  • Cut costs by $3 per quarter.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 17% positive feedback.
  • Expert in the creation of program pieces.
  • Dedicated to learning, growing, and succeeding in Manufacturing and Production.
  • Collaborative leader with a demonstrated ability to partner with teams.
  • Produces eye-catching and highly sought-after jewelry for both private and corporate clients.
  • Achieved groundbreaking design and production techniques.
  • Head Manufacturing Jeweler with 8 years of successful risk assessment and stakeholder engagement experience.
  • Produces one-of-a-kind works as well as mass-production molds.
  • A decisive leader known for evaluating and upgrading production equipment, providing annual savings of $14 while increasing overall output by 76%.

Accomplishments

  • Established direct relationships with system to cut material delays, improving delivery timelines by 75% days.
  • Supported direct-to-customer feedback loops to enhance customer satisfaction, resulting in a positive shift in post-purchase reviews.
  • Sourced rare gemstones from metric, increasing product line prestige and sales by 20%.
  • Spearheaded a major investment in Salesforce, enhancing the precision and scalability of the manufacturing process.
  • Engineered new polishing methods, improving the presentation finish by 72% and reducing overall labor time.
  • Mentored a junior jeweler cohort, promoting talent within the company and decreasing turnover rates by 35%.
  • Negotiated ServiceNow supplier contracts, saving the company $13 annually on raw material costs.
  • Instituted advanced quality control processes resulting in 32% reduction of defective products reaching clients.
  • Successfully led a team of 2 skilled jewelers, improving production efficiency by 74% and reducing errors by a measurable margin.
  • Reduced manufacturing time for complex pieces by 72% through process automation and tool redesigns.

Affiliations

  • Women’s Jewelry Association (WJA)
  • American Watchmakers-Clockmakers Institute (AWCI)
  • Council for Responsible Jewellery Practices (CRJP)
  • Lions Club
  • Toastmasters
  • Society of Women Engineers
  • Society of Human Resource Management
  • National Association of Social Workers
  • Rotary International
  • Project Management Institute

Certifications

  • Proprietary Alloy Development Certificate (ServiceNow)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Quality Control Specialist for Jewelry Production Lines
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in Laser Welding Technology (Workday, procedure)
  • Completed GRS Advanced Stone Setting Workshop
  • Certified Public Accountant (CPA)
  • Certified Precious Metal Worker by Beacon Labs

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