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Skills

  • Regulatory compliance
  • Crew performance coaching
  • Recruitment
  • Problem resolution
  • Kitchen staff coordination
  • Inventory management and control
  • First Aid/CPR
  • Operational improvement
  • Business operations
  • Food plating and presentation

Work Experiences

  • Achieved this rating across 2019.
  • Coordinated end-of-day closing procedures.
  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Assumed full accountability for shift operations in the absence of senior management, keeping operations running smoothly and achieving Outstanding Service Award for service excellence.
  • Collaborated with upper management to launch a marketing initiative that increased foot traffic by 35% during low-traffic periods.
  • Boosted foot traffic by 45% during method.
  • Coordinated with maintenance teams.
  • Boosted employee morale.
  • Collaborated with upper management.
  • Conducted daily safety checks on equipment and maintained OSHA compliance, leading to zero safety violations in 2016.

Summaries

  • With Asana training, I am knowledgeable about standard management.
  • Achieved zero violations in 2024.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 39% error reduction.
  • Achieved results through process optimization.
  • Clear understanding of cross-functional collaboration and budget management as well as cross-functional collaboration training.
  • Broad experience in operational improvements.
  • Crew Member Shift Manager is a multi-talented Crew Member Shift Manager who is consistently rewarded for planning and operational improvements.
  • Adept at motivating teams to meet key performance targets.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Performed vendor reconciliations to resolve supply chain bottlenecks, ensuring timely stock replenishment and reducing delays by 60% days.
  • Managed vendor orders and stock rotation, reducing food wastage by 71% and ensuring fresh stock availability.
  • Documented and resolved framework which led to metric.
  • Implemented daily accuracy checks on inventory, reducing discrepancies by 72% over 12 months.
  • Implemented customer surveys to gather insights that helped increase repeat customer visits by 34%.
  • Collaborated with team of 13 in the development of framework.
  • Maintained an average of 20% on customer satisfaction surveys during peak shift hours.
  • Trained 18 new team members on operational procedures, enhancing overall team efficiency by 75%.
  • Regularly tracked and reported key performance metrics to management, allowing for data-driven decision-making and decreasing variances by 64%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Association for Computing Machinery
  • American Marketing Association
  • Society of Women Engineers
  • National Association of Convenience Stores (NACS)
  • Association for Supply Chain Management (APICS)
  • National Retail Federation (NRF)
  • Society of Human Resource Management
  • National Association of Food Equipment Manufacturers (NAFEM)
  • Institute of Hospitality
  • Association of Information Technology Professionals

Certifications

  • Advanced Time Management Certification
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Quick Service Restaurant Management (QSRM)
  • Certified Professional in Managing Operations (CPMO)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Manager of Customer Service (CMCS)
  • Conflict Resolution and Negotiation Certification
  • Certified Operations Manager (COM)
  • Hazard Analysis Critical Control Point (HACCP) Certification
  • Project Management Professional (PMP)

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