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Skills

  • Employee conflict mediation
  • Conflict resolution
  • Regulatory compliance
  • Daily safety inspections
  • Sanitizing understanding
  • Kitchen equipment operation and maintenance
  • Motivating teams towards performance goals
  • Adaptability in dynamic environments
  • Customer Satisfaction Monitoring
  • Budgeting

Work Experiences

  • Achieved zero discrepancies.
  • Achieved outstanding hygiene scores.
  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
  • Designed a peer mentorship program.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Informed 12 method of employees about menu changes and procedures.
  • Achieved 71% retention rate.
  • Awarded Excellence Award for exemplary food safety.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.

Summaries

  • Achieved a 79% improvement in team collaboration.
  • Achieved 39% error reduction.
  • Multitasking expert with a methodical approach.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Experienced Crew Member Shift Manager with a track record of building and motivating strong restaurant teams to assist 7 customers on a daily basis.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Multitasking, safety management, and decision-making skills are all strengths.
  • Committed to driving team success through personnel development.
  • Committed to maintaining a fast and efficient work setting.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Designed and executed an employee recognition program that boosted team morale and decreased turnover by 16%.
  • Introduced a new shift-swapping system, leading to a 41% improvement in shift punctuality in 2017.
  • Implemented meticulously designed shift schedules to maintain operational coverage and reduce overtime by 78%.
  • Documented and resolved framework which led to metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed break schedules to ensure compliance with labor laws while minimizing disruption to restaurant operations.
  • Reduced shift handover gaps, improving overall operational flow by 31% during high-traffic times.
  • Achieved monthly 36% target goals by developing new sales strategies and team-focused initiatives.
  • Regularly tracked and reported key performance metrics to management, allowing for data-driven decision-making and decreasing variances by 64%.
  • Maintained a 61% staff retention rate by creating strong team engagement programs.

Affiliations

  • American Hotel and Lodging Educational Institute (AHLEI)
  • Council of Hotel and Restaurant Trainers (CHART)
  • Certified Food Safety Manager (CFSM)
  • National Food Service Management Institute
  • Rotary International
  • National Association of Convenience Stores (NACS)
  • Institute of Hospitality
  • ServSafe Certification - National Restaurant Association
  • National Retail Federation (NRF)
  • National Association of Social Workers

Certifications

  • Employee Onboarding and Retention Certification
  • Certified Public Accountant
  • Retail Food Safety Certification - framework
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Conflict De-escalation and Crisis Communication
  • Certificate in Quick Service Restaurant Management (QSRM)

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