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Skills

  • Regulatory compliance
  • Customer service
  • Business operations
  • Diagnostic equipment expertise
  • Chronic disease management
  • Monitoring patient progress
  • Operational improvement
  • Initiative equipment
  • Relationship development
  • Electronic Health Record (EHR) data entry

Work Experiences

  • Kept detailed records of test results by entering data and patient information into a computer.
  • Assisted with the sterilization of medical instruments.
  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
  • Coordinated patient care for 16 daily walk-ins, addressing immediate concerns and expediting physician evaluations.
  • Assumed front-line responsibility for resolving patient queries, reducing escalations by 52%.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Administered vaccinations.
  • Accelerated reimbursement times.

Summaries

  • Within Miscellaneous, senior Medical Assisting Extern and outstanding performer in budget management and quality assurance.
  • Adept at coordinating multiple tasks.
  • Collaborative team member with extensive experience.
  • Clear understanding of data analysis and quality assurance as well as vendor management training.
  • Conducted regular procedural audits.
  • Achieved a 32% decrease in post-treatment complications.
  • Medical Assisting Extern with extensive knowledge of medical policies and regulations.
  • Collaborated effectively with physicians and clinical teams.
  • Achieved a 62% reduction in treatment times.
  • Consistently ensured clinic adherence to OSHA and HIPAA regulations, which improved operational compliance and safeguarded patient confidentiality.

Accomplishments

  • Supported front desk operations by managing patient registration and insurance verification for 10 patients daily, leading to fewer billing errors.
  • Streamlined patient discharge process, reducing total time by 27% while maintaining quality patient care and satisfaction.
  • Documented and resolved program which led to procedure.
  • Provided patient education regarding medication and post-treatment care, resulting in 25% increase in patient compliance.
  • Established a new patient recall system resulting in a 21% increase in follow-up visit adherence.
  • Administered flu vaccinations and other injections under physician supervision for 2 patients, improving clinic efficiency and patient throughput.
  • Consistently maintained organized patient records both digitally and physically, improving daily retrieval times by 41% minutes.
  • Maintained medical supply inventory, ensuring consistent availability of crucial items and reducing re-order delays by 67%.
  • Assisted with EKG testing and phlebotomy procedures for 10 patients weekly, enhancing clinic capacity for diagnostic services.
  • Coordinated with a multidisciplinary team to manage care for 2 patients daily, enhancing interdisciplinary communication and improving care transitions.

Affiliations

  • Completed the Sterile Processing Certificate Program through Ironclad Systems 2015
  • Member of American Hospital Association (AHA), supporting initiatives in patient satisfaction
  • National Association of Social Workers
  • Society of Women Engineers
  • Freemason
  • Registered with the American Society of Phlebotomy Technicians (ASPT)
  • Participated in Medical Billing and Coding certification through AHIMA or AAPC
  • Recurrent attendee at National Healthcare Quality Summit for Clinical Process Improvements
  • Engaged in continuing education seminars with the American Academy of Professional Coders (AAPC)
  • Association of Information Technology Professionals

Certifications

  • Project Management Professional (PMP)
  • OSHA Bloodborne Pathogens Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • EKG Technician Certification (CET) - category
  • Certified Healthcare Access Associate (CHAA) - metric
  • ServSafe
  • Certified Phlebotomy Technician (CPT), National Healthcareer Association (NHA)
  • Patient Care Technician (PCT) Certification - National Healthcareer Association (NHA)
  • Certified Business Analysis Professional (CBAP)
  • Sterile Processing Technician Certification - International Association of Healthcare Central Service Materiel Management (IAHCSMM)

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