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Skills

  • Medical office administration
  • Operational improvement
  • Team building
  • ECG and spirometry testing
  • Documenting medical histories and patient information
  • Patient education and counseling
  • Patient care coordination
  • Chronic disease management
  • First Aid/CPR
  • Process improvement

Work Experiences

  • Coordinated patient care for 16 daily walk-ins, addressing immediate concerns and expediting physician evaluations.
  • Contributed to the development of training protocols.
  • Assisted providers in early detection of health conditions.
  • Coordinated interdepartmental communication to streamline patient admission and discharge processes, cutting total processing times by 65% minutes.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Administered vaccinations and monitored patients for adverse reactions, ensuring patient safety and improving immunization compliance rates by 33%.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Collaborated with physicians.
  • Contributed to the development of training protocols for new software implementation, resulting in 56% faster staff onboarding and adoption.
  • Coordinated interdepartmental communication.

Summaries

  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Aided in respiratory condition diagnoses.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Collaborative team member with extensive experience supporting physicians in diagnosing and treating patients, particularly through accurate EHR data entry and reporting.
  • Provides a strong commitment to patient education, administrative excellence, and confidentiality.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Gather patient information and assist with office operations and physician support, client relations and project management.
  • Within Miscellaneous, senior Medical Assisting Extern and outstanding performer in budget management and quality assurance.
  • Adhered to sterilization protocols.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Trained in OSHA and infection control protocols, contributing to maintaining a safe clinical environment.
  • Supported laboratory personnel by collecting and labeling specimens accurately, improving sample processing turnaround by 30%.
  • Developed and implemented a patient-focused check-in procedure that reduced wait time by 60% during peak clinic hours.
  • Established a new patient recall system resulting in a 21% increase in follow-up visit adherence.
  • Collaborated with team of 6 in the development of method.
  • Consistently maintained organized patient records both digitally and physically, improving daily retrieval times by 41% minutes.
  • Collaborated in creating a digital patient tracking system, improving appointment accuracy and reducing no-shows by 69%.
  • Provided patient education regarding medication and post-treatment care, resulting in 25% increase in patient compliance.
  • Improved compliance with state and federal regulations through diligent records management and patient data entry.
  • Maintained the confidentiality of patient records according to HIPAA standards, improving compliance and patient trust by 67%.

Affiliations

  • Freemason
  • Member of the Society for Healthcare Management since 2016, with focus on revenue cycle optimization
  • Toastmasters
  • American Association of Medical Assistants (AAMA) Member since 2021
  • American Medical Technologists (AMT) Certified Medical Assistant (CMA) professional
  • Rotary International
  • Project Management Institute
  • National Health Career Association (NHA) member, actively participating in skill-enhancement workshops
  • National Association for Health Professionals (NAHP) licensed Medical Office Assistant since 2020
  • American Academy of Family Physicians (AAFP) affiliated member for advancing clinical workflow improvements

Certifications

  • Cardio Pulmonary Resuscitation (CPR) Certification – American Heart Association (AHA)
  • Certified Medication Aide (CMA) – standard
  • Patient Care Technician (PCT) Certification - National Healthcareer Association (NHA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Infection Control Certification – Centers for Disease Control and Prevention (CDC) recognized
  • Intravenous Therapy Certification – Lakeside Partners 2022
  • Basic Wound Care Certification - Meridian 2021
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)

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