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Skills

  • Team management
  • Familiar with QuickBooks network monitoring
  • Project organization
  • Network Diagnostics and Troubleshooting
  • Team building
  • Cost-saving technology integrations
  • Business analysis
  • Collaborating with Cross-Functional Teams
  • Communications
  • Network downtime reduction planning

Work Experiences

  • Configured and monitored routers, switches, and firewalls, reducing packet loss and optimizing network traffic for minimal latency.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Achieved 33% less energy utilization.
  • Assessed and upgraded network infrastructure in Columbus.
  • Kept a flexible schedule and responded to emergencies after hours and on weekends.
  • Had an excellent attendance record and was always on time for work.
  • Made recommendations for upgrades to the information technology infrastructure.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Coordinated network scalability planning.
  • Transported SAP to 6 months customer locations.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 60% reduction in downtime.
  • Adhered to stringent industry standards like initiative.
  • Boosted bandwidth capacity by 42%.
  • In large-scale distributed network environments, certified in OSHA and ITIL for 12 years.
  • Achieved a 19% reduction in outage alerts.
  • Accomplished professional with extensive experience in multi-vendor networks.
  • Achieved zero non-compliance issues during framework audits.

Accomplishments

  • Led the configuration and deployment of over 7 routers, switches, and firewalls, optimizing network performance and reducing network downtime by 24%.
  • Developed and implemented automated tools for network monitoring, decreasing average response times to critical issues by 71%.
  • Devised a failover strategy that improved disaster recovery response times, minimizing downtime during both planned and unplanned outages.
  • Collaborated with third-party vendors to quickly resolve remote access issues, improving client satisfaction rates by 79% year-over-year.
  • Resolved product issue through consumer testing.
  • Spearheaded the migration of Summit Group's physical network into cloud infrastructure, which improved scalability and reduced operational costs by 81%.
  • Reduced overall network operational costs by identifying and eliminating redundant technologies, resulting in cost savings of 2 annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced ticket resolution times by three years through the introduction of new diagnosis methods, initially implemented through coordination with cross-functional IT teams.
  • Mentored new hires on the usage of monitoring tools like ServiceNow, enhancing department efficiency and reducing system errors by 36%.

Affiliations

  • CompTIA Networking Certification Alumni Association
  • American Society of Safety Professionals
  • Lions Club
  • Affiliate of the Global Information Infrastructure Commission (GIIC)
  • Member of the Telecommunications Industry Association (TIA)
  • Member of the Institute of Electrical and Electronics Engineers (IEEE)
  • Contributor to the Network Development Group Forum
  • Member of the Building Industry Consulting Service International (BICSI)
  • Organizer, 2023 technician workshop for the Network Planners Alliance
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Professional (CCNP)
  • Certified Wireless Network Administrator (CWNA)
  • CompTIA Security+
  • Cisco Certified Technician (CCT)
  • First Aid/CPR Certified
  • Fortinet Network Security Expert (NSE)
  • BICSI Registered Communications Distribution Designer (RCDD)
  • IoT Network Technician Certification

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