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Skills

  • Operations management
  • Financial records and processing
  • Excellent communication
  • Bilingual in German
  • Product ordering
  • Problem resolution
  • Quick learner
  • Sheet metal fabrication
  • Microsoft Office
  • Business Development

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assessed vehicle structural integrity.
  • Assisted the painting department with pre-paint preparation, contributing to a 70% increase in paint quality consistency.
  • Procedure helped me achieve $88,000.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved over 43% customer satisfaction.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Standard are well-understood.
  • Design and development of successful category embedded software applications in the past.
  • Proven track record of maintaining work areas to ensure a safe working environment.
  • Advanced skills in managing multi-tasking repair jobs.
  • An expert in auto collision repair, known for reducing repair time by 49% without compromising on craftsmanship.
  • Over 17 years of industry experience, demonstrated expertise in auto body repair and estimation.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Professional auto body technician with 2 years of management experience.
  • Body Shop Technician is a multi-talented Body Shop Technician who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Developed a new estimation model to improve accuracy of repair costs, resulting in 53% higher acceptance rates of insurance claims.
  • Instrumental in the complete overhaul of damaged heavy-duty trucks, providing full restoration while reducing man-hours by 40%.
  • Maintained compliance with OEM specifications for body part replacement which helped decrease customer return complaints by 46%
  • Diagnosed collision damages and implemented repair strategies that reduced total repair costs by 37% without compromising quality.
  • Provided proactive solutions for improved MIG welding applications, cutting repair time on complex jobs by 13 hours.
  • Utilized frame straightening techniques that contributed to over 6 repaired vehicles being restored to factory specifications.
  • Collaborated with team of 18 in the development of standard.
  • Provided accurate cost estimates using Asana, resulting in a 39% reduction in customer complaints about repair cost transparency.
  • Reduced risk of workplace injury through the implementation of a new safety protocol, resulting in zero incidents over three years.
  • Achieved a fault-free performance in 17 consecutive safety audits, successfully maintaining compliance with workplace safety standards.

Affiliations

  • Freemason
  • Automotive Service Excellence (ASE) Certification Program
  • Association for Supply Chain Management (APICS)
  • I-CAR Plaque of Excellence President's Club 2024
  • National Association of Social Workers
  • Project Management Institute
  • Automotive Collision Technology instructor 2017
  • American Society of Safety Professionals
  • National Institute for Automotive Service Excellence (ASE)
  • Society of Human Resource Management

Certifications

  • PPG Refinish Technical Certification
  • Salesforce
  • ASE Certified Collision Repair Technician
  • Nissan Certified Collision Repair Network Technician
  • Ford Certified Collision Repair Technician
  • I-CAR Platinum Certification
  • NFPA 51B Hot Work Safety Certification
  • CCC One Estimating Software Certification
  • Tesla Body Repair Program Certification
  • Certified Public Accountant (CPA)

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