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Skills

  • Interviewing skills
  • Co-occurring disorders management
  • Cognitive-behavioral therapy (CBT)
  • Grant budget management
  • First Aid/CPR
  • De-escalation techniques
  • Onsite facility tours
  • Problem resolution
  • Community resource development
  • Program development

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Held community workshops to promote various programs and inform the public about services that are available.
  • Advocated for system community services in public forums, securing $18 in additional resources for client programs.
  • Administrated and analyzed client satisfaction surveys, achieving an overall satisfaction rating of 40% on post-treatment surveys.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Advocated for client rights in legal settings.
  • Assessed psychosocial factors using metric.
  • Advocated for standard community services in public forums.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Advocated for client rights.
  • Analytical Therapeutic Case Manager.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Therapeutic Case Manager is a multi-talented Therapeutic Case Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 74% increase in peer engagement.
  • Accelerated onboarding efficiency.
  • Achieved a 35% improvement in client outcomes.
  • Client-centered Therapeutic Case Manager.
  • Achieved favorable outcomes in 41% of cases.

Accomplishments

  • Partnered with local schools and educational programs to facilitate special services and improve transitional care for clients with developmental needs.
  • Acted as a case advocate in legal proceedings, helping clients across Columbus acquire necessary resources and representation.
  • Assisted in developing and implementing program evaluation metrics that improved service quality and led to a 58% increase in client success rate.
  • Spearheaded workforce reintegration programs, placing 18 clients in full-time employment within Atlanta by 2016.
  • Responded to crisis situations on an on-call basis, providing essential consultation during after-hours emergencies and reducing risk by 83%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Increased client satisfaction levels by 36% by providing detailed case management and tailored service recommendations.
  • Resolved product issue through consumer testing.
  • Regularly coordinated interdisciplinary care team meetings, fostering a collaborative environment and improving client communication and outcome clarity by 54%.
  • Built strong relationships with community partners, securing additional mental health and social support services for clients in Portland.

Affiliations

  • American Marketing Association
  • American Society of Safety Professionals
  • National Organization for Human Services (NOHS)
  • Substance Abuse and Mental Health Services Administration (SAMHSA)
  • American Public Human Services Association (APHSA)
  • Freemason
  • Toastmasters
  • Behavioral Health Information Network (BHIN) Affiliation
  • Society of Human Resource Management
  • National Association of Social Workers

Certifications

  • Certified Child and Adolescent Trauma Professional (CATP)
  • National Certified Counselor (NCC)
  • Certified Public Accountant (CPA)
  • Certified Professional Counselor (CPC)
  • Family Systems Therapy Certification from Beacon Labs
  • Certificate in Mindfulness-Based Cognitive Therapy (MBCT)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Certified Rehabilitation Counselor (CRC)
  • Certified Crisis Intervention Specialist (CCIS)

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