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Skills

  • Lost shipment tracing
  • Security systems
  • Cost reduction strategies
  • Team building
  • Insurance billing
  • Invoice generation
  • Administrative support
  • Risk assessment and mitigation
  • Process improvement
  • First Aid/CPR

Work Experiences

  • Built strong communication channels with carriers and drivers.
  • Achieved 40% fewer service complaints.
  • Assessed performance.
  • Achieved President's Club for exceeding delivery targets by over 22% while maintaining a 84% customer satisfaction rate.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved results within several months.
  • Assisted in the creation of program procedures.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Balanced multiple high-priority loads simultaneously.
  • Site evaluations, customer surveys, and team audits were all things I did.

Summaries

  • Dedicated Cargo Agent looking to join a new team in Seattle or the surrounding area and bring risk assessment and vendor management expertise.
  • Expert in system with a strong aptitude for spearheaded and streamlined.
  • Strategic thinker with expertise in vendor management.
  • Motivating leader who has built and managed procedure teams in the past.
  • Responsible Cargo Agent with experience inspecting, weighing, and estimating cargo shipment charges.
  • Risk assessment in initiative settings and quality assurance in process improvement settings.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Achieved a 60% improvement in team productivity.
  • Achieved a 18% improvement in customer satisfaction.
  • Intermodal Dispatcher and team leader with 11 years of experience in framework settings.

Accomplishments

  • Successfully managed rerouting for 12 shipments due to weather-related disruptions, preventing $3 in potential penalties.
  • Maintained strong client relationships by providing real-time customer status updates, resulting in 71% higher customer satisfaction ratings.
  • Enhanced operator safety compliance by conducting monthly training sessions, reducing safety-related incidents by 60%, and achieving ITIL.
  • Increased carrier capacity by 22% during peak seasons through the strategic building of new partnerships.
  • Integrated program into the dispatch system, reducing manual data entry and increasing the department's productivity by 82%.
  • Developed strong relationships with major carriers, which facilitated faster issue resolution and increased service reliability by 30%.
  • Implemented a tiered response system during peak operating times, which improved crisis response efficiency by 41%, ensuring continuity in operations.
  • Collaborated with cross-functional teams to ensure seamless coordination between dispatch operations and warehouse workflows, reducing processing time by 74%.
  • Reduced idle times for trucks by 28% through proactive scheduling and improved driver communication strategies.
  • Led an initiative to streamline the shipment documentation process, reducing processing time by 72% and increasing throughput efficiency.

Affiliations

  • Completed certification through TIA 3PL Academy for Intermodal Transportation Management to increase knowledge in third-party logistics and reduce delays in shipments.
  • Member, American Trucking Association (ATA), actively participated in events focused on reducing operational costs through improved logistics strategies.
  • Member, Women In Trucking Association (WIT), promoting diversity and leadership within the logistics and transportation industry.
  • Engaged in Freight Broker Training through standard, sharpening negotiation skills and improving contract evaluation techniques.
  • Enrolled in the Lean Six Sigma for Supply Chain logistics certification program with PMP, to optimize workflows in dispatching processes.
  • Member, Freight Transportation Research (FTR) Intelligence Network, tracking industry trends and applying insights to improve operational efficiencies.
  • Completed Transportation Economics Certification through category, applying insights to reduce freight spend by optimizing carrier selection processes.
  • Completed U.S. Department of Transportation Hazardous Material Shipping certification, enhancing compliance knowledge relevant to intermodal freight dispatching.
  • Member, International Warehouse Logistics Association (IWLA), engaging in industry-wide initiatives to improve warehousing and logistics collaborations with transportation teams.
  • Member of National Customs Brokers and Forwarders Association of America, gaining deeper insights into customs regulations impacting intermodal shipments.

Certifications

  • Certified Logistics Technician (CLT) – Manufacturing Skill Standards Council (MSSC)
  • ServSafe
  • Certified in Transportation and Logistics (CTL) - American Production and Inventory Control Society (APICS)
  • Certified Aviation Manager (CAM) – initiative
  • Microsoft Office Specialist (MOS)
  • Certified Transportation and Logistics Specialist (CTLS) Summit Group
  • Basic Intermodal Dispatch Certificate - Lakeside Partners
  • Certified Transportation Broker (CTB) - Northwind
  • Certified Intermodal Manager (CIM) - Meridian
  • Association for Project Management (APM)

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