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Skills

  • Organization
  • Data-driven decision making
  • Customer satisfaction analysis
  • Key performance indicator (KPI) tracking
  • Agile project management
  • Conflict resolution
  • Digital Transformation Initiatives
  • Negotiation skills
  • Change Management
  • JIRA

Work Experiences

  • Worked closely with project members to identify and quickly resolve issues.
  • Collaborated with cross-departmental teams to define and implement project scopes, resulting in an increased resource utilization rate of 85%.
  • Established standard operating procedures and preventive maintenance on newly acquired systems, such as initiative and program.
  • Assessed and documented KPIs for initiative.
  • Delivered SAP ahead of schedule.
  • Reduced project risks by 10% by performing risk management through improved and implemented.
  • Was in charge of process automated and system manual testing to determine solution performance and project requirements.
  • Prepared requests for proposals and led group meetings to facilitate the selection of project services and products.
  • Aligned project deliverables with strategic business goals, successfully achieving a Excellence Award for excellence in ICT project management.
  • Communicated with stakeholders in Columbus, ensuring that 4 global project teams remained aligned on deliverables and priorities.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • ICT Project Manager with 17 years of experience achieving ambitious goals in a difficult IT environment.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • ICT Project Manager who is passionate about performance reporting and cross-functional collaboration.
  • Accomplished project leader.
  • Adept at mentoring junior project managers and fostering collaboration, leading to 32% improved team performance through structured professional development programs.
  • Achieved a 64% improvement in outcomes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved annual project cost savings of $17.
  • Achieved 21% satisfaction across distributed teams.

Accomplishments

  • Documented and resolved initiative which led to metric.
  • Ensured compliance with all vendor contracts, successfully securing a $28,000 ICT system under initial cost estimates.
  • Collaborated with contractors to ensure compliance audits on ICT projects were passed at a 85% success rate.
  • Furthered organization’s digital transformation strategy by completing 11 ICT projects leveraging cloud and automation technologies.
  • Coordinated disaster recovery and business continuity planning, decreasing system recovery time by 20% during live incidents.
  • Optimized budget allocation for a Salesforce implementation project, saving the company 15 in unnecessary overhead.
  • Utilized performance metrics from dashboards in Jira to identify bottlenecks, increasing overall project efficiency by 37%.
  • Implemented change control protocols for Adobe Creative Suite systems, reducing scope creep and approval time by 54%.
  • Defined project scopes and monitored risk factors, achieving President's Club for risk management excellence in 2016.
  • Delivered executive reporting on project status and resources across 7 global stakeholders, leading to more informed decision-making within several months.

Affiliations

  • Lions Club
  • Professional Networking for Innovators (PNI) – Technology-focused network to keep pace with innovations in ICT project conduits.
  • Toastmasters
  • Cloud Security Alliance (CSA) – Active participant to develop cutting-edge cloud-based project deployment methodologies.
  • Association of Information Technology Professionals
  • Remote Work Association – Joined to expand expertise in managing remote and geographically dispersed teams effectively.
  • Freemason
  • Scrum.org – Membership provides ongoing updates and tools in Agile methodologies to drive efficient product delivery.
  • Association for Computing Machinery
  • Chartered Institute for IT (BCS) – Membership contributing to professional standards, innovation, and learning in technology.

Certifications

  • SAFe Agilist Certification (SA) - 2024
  • ServSafe
  • CompTIA Network+
  • Certified Cloud Security Professional (CCSP) 2023
  • COBIT 5 Foundation Certification - 2023
  • Lean Six Sigma Black Belt Certification - 2021
  • PRINCE2 Practitioner - 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant

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