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Skills

  • Organization
  • Regulatory compliance
  • User training
  • Communications
  • Software updates
  • Process improvement
  • Project organization
  • API Integration
  • Database backup automation
  • Program equipment

Work Experiences

  • Provided end-user training and support in terms of software, hardware, and network standards and processes.
  • Conducted root cause analysis for significant outages, proposing and implementing remedial action plans that reduced future downtime by 44%.
  • Used a variety of diagnostic tools and tactics to identify and resolve technical issues.
  • Worked closely with SAP and Salesforce users to provide solutions to operations issues via phone, email, live chat, and web teleconference.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Was in charge of internal product training for HubSpot, which included training support staff, end-users, and new hires.
  • Achieved 17% reduction in support tickets.
  • Automated routine database backups.
  • Built a cross-platform mobile application with ServiceNow, achieving 14 active downloads and a user satisfaction rating of 23%.
  • Automated routine database backups, increasing system reliability and reducing manual work time by method per week.

Summaries

  • Dedicated to improving processes and system efficiencies via memory optimization techniques, reducing consumption by 29% and increasing performance outputs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Consistently completed projects 6 weeks ahead of schedule.
  • Created clear documentation for Jira.
  • Covers 15 software components.
  • Cut cloud hosting costs by 59%.
  • Setting up and maintaining stations, training users, and supporting process improvements to standard systems and software are all skills that this skilled information technology specialist possesses.
  • Cut response time by standard.
  • Boosted overall system efficiency.
  • Delivered customer insights.

Accomplishments

  • Built and maintained dashboards for real-time system monitoring, reducing response time to critical alerts by process on average.
  • Led a project to containerize applications with Docker and Kubernetes, facilitating easier scaling and deployment across environments.
  • Collaborated with team of 4 in the development of procedure.
  • Authored 5 unit tests for a critical subsystem, enhancing the code coverage by 24% and significantly reducing production bugs.
  • Automated recurring manual tasks via PowerShell scripting, reducing process execution time from metric to procedure.
  • Developed a machine learning model that improved predictive maintenance capabilities, reducing equipment failure by 47%, and saving the company 13 annually.
  • Taught and mentored junior developers on automation techniques, increasing team productivity by 81%.
  • Authored comprehensive technical documentation to streamline onboarding, reducing training times for new team members by 82% hours.
  • Presented technical seminars on best practices in scripting (Bash/PowerShell), contributing to a 30% increase in development team efficiency.
  • Implemented database sharding strategies, increasing application scalability during high-demand periods by 35% users.

Affiliations

  • Society of Human Resource Management
  • GitHub Campus Experts Program
  • Society of Women Engineers (SWE)
  • Business Intelligence and Data Analytics Club - 2024
  • Code for Good - Nonprofit Initiative Volunteer
  • Python Development Community
  • Rotary International
  • Hackathons - Participant and Mentor
  • Lions Club
  • Student Chapter of Software Engineering Institute (SEI)

Certifications

  • Salesforce
  • Certified Java Programmer by Oracle
  • Certified Ethical Hacker (CEH) by EC-Council
  • Red Hat Certified Engineer (RHCE)
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Software Testing Professional (CSTP)
  • CompTIA A+ Technician
  • Oracle Certified Professional, MySQL Database Administrator
  • Microsoft Certified: Azure Fundamentals

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