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Skills

  • Operational efficiency improvement
  • Customer service
  • Problem resolution
  • Process improvement
  • Conflict resolution
  • Feedback analysis and response
  • Team management
  • Business operations
  • Academic advising
  • Adaptability to changing circumstances

Work Experiences

  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Compiled analysis for course content revisions.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Attracted over 18 participants.
  • Collaborated with academic program heads.
  • Transported Jira to two years customer locations.
  • Helped students improve their educational strategies by providing clear guidance on course selection, progression, and career options.
  • Collaborated with academic program heads to design surveys gauging student satisfaction, leading to a 53% curriculum redesign.
  • Compiled data for accreditation reviews.

Summaries

  • Achieved a 51% curriculum redesign rate based on student feedback.
  • Achieved 43% increase in participation.
  • Achieved method week participation rise of 47%.
  • Achieved a 31% improvement in academic satisfaction.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Academic Representative with a focus on improving accessibility for students through policy draft proposals, including 7 flexible course scheduling revisions.
  • Academic leader with notable success in representing student concerns to senior faculty, resulting in several policy adjustments and a 66% rise in funding allocations.
  • Adept at working in fast-paced academic settings to manage and resolve workload distribution disputes, achieving fair resolution and a 41% reduction in related complaints.
  • Acknowledged for advocacy efforts.
  • To ensure program success, cultivate long-term relationships with students and staff.

Accomplishments

  • Managed a portfolio of over 8 student events, enhancing engagement by 21% through targeted program adjustments.
  • Worked closely with faculty to assess and restructure curriculum offerings, realizing a 79% improvement in student performance feedback.
  • Implemented absenteeism reduction strategies that decreased no-show rates in 8 courses by 42% year-over-year.
  • Created and implemented attendance monitoring systems across 6 courses, leading to a 49% reduction in absenteeism.
  • Proposed and implemented a student advocacy program that resulted in 2 in additional funding for academic support services.
  • Designed and launched new student workshops, leading to a 61% increase in engagement across targeted academic areas.
  • Streamlined the process of academic resource accessibility, resulting in a 36% enhancement in student learning outcomes.
  • Led the coordination of outreach programs aimed at improving enrollment from underrepresented groups, growing participation by 58%.
  • Increased department’s research visibility by securing 2 in external funding for collaborative academic projects.
  • Collaborated with team of 18 in the development of framework.

Affiliations

  • Member, Diversity, Equity, and Inclusion Committee, 2020
  • Association for Institutional Research (AIR)
  • National Association of Graduate and Professional Students (NAGPS)
  • American Society of Safety Professionals
  • Academic Senate – system
  • National Center for Faculty Development & Diversity (NCFDD)
  • Teaching and Learning Academy, framework
  • Association of Information Technology Professionals
  • Society of Women Engineers
  • Program Chair, category, 2019

Certifications

  • Change Management in Higher Education Certification - standard
  • Human Resources in Education Certificate - category
  • First Aid/CPR Certified
  • CompTIA Security+
  • Salesforce
  • ServSafe
  • Certified Learning and Development Executive - metric
  • Certificate in Presentation Skills for Educators - program
  • SHRM Certified Professional (SHRM-CP)
  • Certificate in Student Affairs Leadership - method

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