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Skills

  • Fiber Optic Network Troubleshooting
  • Team management
  • System Repair
  • Device Installation
  • Customer service
  • Budgets
  • Team building
  • Data Throughput Measurement
  • Collaboration with design engineers
  • Efficient Route Optimization for Networks

Work Experiences

  • Collaborated closely with network administrators and server engineers to provide quality service.
  • Built and maintained fiber infrastructure in hazardous conditions such as extreme temperatures or confined spaces, ensuring no compromise in quality.
  • Completed 2 major installations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved a 100% first-time right rate.
  • Assisted in fiber repairs and escalations during emergencies, helping restore service within 4 hours on average across Chicago.
  • Oversaw the delivery of process project by category team, which resulted in metric.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Completed fiber optic installations for Jira, achieving a 100% first-time right rate, as indicated by customer feedback during 2016.
  • Configured fiber optic frameworks.

Summaries

  • Collaborated with multidisciplinary teams.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaboratively worked with project managers on large-scale fiber installations.
  • Completed installations across 11 commercial locations.
  • Benefited both residential and commercial customers.
  • Achieved a high customer satisfaction rating.
  • Committed to continuous professional development and mentorship, leading teams with expertise, and improving overall worksite safety and productivity.
  • Conducted field testing and troubleshooting with OTDR.
  • Completed installations across 13 major sites.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Monitored and improved fiber signal performance using advanced testing techniques, increasing network uptime by 18%.
  • Partnered with engineers to design and implement a fiber optic backbone, increasing throughput by 29%.
  • Trained 4 new hires on fiber optic installation best practices, resulting in a training time reduction of 63%.
  • Installed backbone fiber optic infrastructure for Ironclad Systems, boosting network reliability and customer satisfaction by 40%.
  • Troubleshot and resolved network issues using OTDR and other diagnostic equipment, decreasing response time by 18%.
  • Participated in field surveys to assess and recommend fiber installation routes, reducing project planning time by 50%.
  • Led a fiber design and deployment project for Ironclad Systems, resulting in a Excellence Award for innovation in network optimization.
  • Collaborated with subcontractors to manage fiber optic build-outs on 18 large-scale infrastructure projects, which resulted in a completion rate 78% ahead of schedule.
  • Enhanced fiber optic network reliability through scheduled maintenance and timely repairs, decreasing service callouts by 63%.
  • Streamlined fiber splicing processes, reducing errors and improving connection reliability by 54%.

Affiliations

  • Rotary International
  • Open ROADM MSA Forum
  • National Telecommunications Cooperative Association (NTCA)
  • International Brotherhood of Electrical Workers (IBEW)
  • National Association of Tower Erectors (NATE)
  • Association for Supply Chain Management (APICS)
  • Power & Communication Contractors Association (PCCA)
  • Jaycees
  • Broadband Forum
  • Fiber Broadband Association (FBA)

Certifications

  • Certified Digital Communications Specialist (CDCS) - Meridian
  • ServSafe
  • Fiber to the X (FTTX) Certified Technician - Summit Group
  • Certified Telecommunications Specialist/Installer - Meridian
  • Certified Premises Cabling Technician (CPCT) - Cedar Works
  • Optical Fiber Transmission Professional Certification - Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Fiber Network Troubleshooting and Maintenance Certification - Beacon Labs
  • Certified Network Cable Installer (CNCI) - Brightline
  • Fiber Optics Project Management Certification - Harbor & Co.

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