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Skills

  • Process improvement
  • Project organization
  • Filing and data archiving
  • Executive travel coordination (international and domestic)
  • Electronic Health Record (EHR) management
  • Complex meeting scheduling across multiple time zones
  • 4 WPM typing speed
  • Business operations
  • AR/AP
  • Continuous quality improvement initiatives

Work Experiences

  • Collaborated across departments.
  • Assisted the medical board in organizing bi-annual policy review sessions and distributed updated procedures to 6 department heads.
  • Collaborated directly with the Chief Medical Officer to streamline workflows, reducing appointment scheduling delays by 31% over 2021.
  • Contributed to a 79% increase in on-time payments.
  • Conducted onboarding training for new hires.
  • Conducted operational planning meetings.
  • Used QuickBooks to create invoices, reports, and other deliverables on a monthly basis.
  • Coordinated onboarding of new executive assistants.
  • Assumed primary responsibility for liaising with outside law firms.
  • Created and managed a department-wide action log for key projects, which reduced overlooked administrative tasks by 44% in 2019.

Summaries

  • Committed to maintaining patient confidentiality.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a flawless track record.
  • Achieved savings worth $8 annually.
  • Supporting leaders in management and executive roles for over 12 years.
  • Exceed expectations in terms of group performance and scheduling efficiency.
  • Senior Executive Administrator with 4 years of experience who is proactive.
  • Expert in strategic planning and organization, as well as comprehensive support for business executives.
  • Contributed to enhanced budget accuracy.
  • Attended by over 6 healthcare professionals.

Accomplishments

  • Oversaw project management for an executive healthcare initiative that streamlined communications with 11 departments, resulting in increased transparency and collaboration.
  • Led a team in the preparation of executive-level presentations for medical conference attendees, ensuring all materials remained compliant with healthcare regulations.
  • Coordinated domestic and international travel for Medical Executive Assistant, ensuring attendance at 4 key medical conferences or healthcare-related events.
  • Facilitated communications for a high-priority clinical trial, ensuring timely updates between executive teams and external stakeholders.
  • Collaborated with healthcare executives to audit and optimize office workflow, reducing redundant tasks and saving at least 20% hours per week in administrative time.
  • Negotiated service contracts with system, reducing overall operational costs by $3 annually while ensuring alignment with healthcare standards.
  • Developed and maintained a database of key contacts and vendors, ensuring that the executive team had immediate access to necessary resources during high-priority medical projects.
  • Developed and executed a system for tracking medical equipment maintenance schedules, ensuring 100% compliance with operational standards.
  • Prepared detailed reports, summaries, and presentations that supported senior healthcare professionals in decision-making processes, improving project timelines by 41%.
  • Handled all aspects of setting up telemedicine meetings for senior executives, resulting in a 35% improvement in remote patient consultations.

Affiliations

  • Association for Medical Education and Research in Substance Abuse (AMERSA)
  • International Council of Nurses
  • National Healthcareer Association (NHA)
  • Association of Executive and Administrative Professionals (AEAP)
  • American Medical Informatics Association
  • American Health Information Management Association (AHIMA)
  • Jaycees
  • Medical Office Managers Association
  • Leadership Training at metric
  • American Marketing Association

Certifications

  • Certified Administrative Professional (CAP) with a healthcare specialization
  • Medical Transcription Certification - HubSpot
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Healthcare Administrative Professional (cHAP) - Northwind
  • Expense Management Training for Medical Executives - Meridian
  • Telehealth Coordinator Certification | Beacon Labs
  • Certified Document Control Specialist (CDCS) - 2023
  • Certified Medical Administrative Assistant (CMAA) - Brightline
  • Certified Business Analysis Professional (CBAP)
  • Certified Electronic Health Records Specialist (CEHRS) - 2022

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