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Skills

  • MS Office
  • Business process reengineering
  • Problem resolution
  • Team management
  • User interface understanding
  • Business operations
  • Materials preparation
  • Hardware evaluation
  • First Aid/CPR
  • Project management

Work Experiences

  • Entered data into the QuickBooks system, including payments, account information, and call logs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Planned and coordinated large and small nature-related events.
  • Achieved a reduction of 50% in operational costs.
  • Collaborated with process customers to determine their needs and deliver initiative service.
  • Achieved consistent on-time deliveries at 37% rate.
  • Looked for industry trends on social media and through online sources.
  • Answered 16 calls per 18 months to help customers with their questions and concerns.
  • Conducted story time, metric, and other programs for visitors and school groups on a 6 months basis.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Summaries

  • Experienced naturalist who thrives on adventure and evangelizing environmental protection topics to visitors and travelers through educational programming.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Ready to contribute 9 years of relevant experience to a dynamic new role with room for growth.
  • National Director with 12 years of successful project management and client relations experience.
  • Motivated National Director with experience managing large-scale projects, including budgeting and administration.
  • Achieved 33% growth in market share.
  • Achieved 22% market growth.
  • Within Miscellaneous, senior National Director and outstanding performer in quality assurance and performance reporting.
  • Working with school-aged children to promote natural habitats, conservation strategies, and animal needs has proven to be effective.
  • Design and development of successful program embedded software applications in the past.

Accomplishments

  • Resolved product issue through consumer testing.
  • Chaired executive-level strategic sessions for 2019 forecasting, achieving a 20% increase in market share.
  • Actively oversaw the restructuring of the national product delivery system, achieving a 19% reduction in logistics costs.
  • Advised company leadership on technology adoption, leading to a 77% improvement in customer satisfaction as measured by 81% surveys.
  • Managed top-tier talent acquisition processes, reducing time-to-hire by 63% while increasing candidate quality as measured by 70%.
  • Revamped vendor management systems, leading to cost savings of $17 over a one year period.
  • Led negotiations with national stakeholders to redefine procurement strategies, yielding cost reductions of $16 within three years.
  • Implemented a national-level KPI tracking system, optimizing weekly review processes and providing actionable insights that resulted in a 43% increase in department productivity.
  • Chaired task force meetings aimed at aligning national hiring practices with best-in-class talent retention strategies, reducing churn by 30%.
  • Orchestrated the nationwide rollout of a new Workday platform, reducing downtime by 24% and improving user experience across 4 locations.

Affiliations

  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Institute of Management Consultants USA (IMC USA)
  • Young Presidents’ Organization (YPO)
  • International Leadership Association (ILA)
  • Forbes Business Development Council
  • World Economic Forum (WEF) Global Leadership Network
  • Association of Information Technology Professionals
  • American Management Association (AMA) Executive Leadership Program
  • Rotary International

Certifications

  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Information Technology Infrastructure Library (ITIL) Certified - program
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Certified Public Procurement Officer (CPPO) - method
  • Certified Merger & Acquisition Advisor (CM&AA) - category
  • Certified Business Relationship Manager (CBRM) - Business Relationship Management Institute
  • Risk Management Professional (RMP) - process
  • Certified Business Analysis Professional (CBAP)

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