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Skills

  • Electronic Health Records (EHR) optimization
  • Employee training
  • Data analysis
  • Change management for EHR systems
  • Feedback-based training iteration
  • Epic certification learning module authoring
  • Regulatory compliance
  • Epic training program development
  • Custom workflow training design
  • Operational improvement

Work Experiences

  • Addressed real-world challenges in training.
  • Ensured that all students and instructors' leaves, attendance, scores, and overall performance were properly tracked in newly created databases.
  • Authored and updated learning modules for system, ensuring materials aligned with the latest software upgrades and functionalities.
  • Coordinated with the IT department.
  • Collaborated with clinical leadership.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Created monthly training reports for executives.
  • Co-led the Epic integration training for a multi-facility Phoenix hospital system during an EHR transition involving 3 clinicians.
  • Contributed to Outstanding Service Award recognition.
  • Conducted 12-hour training sessions for medical staff.

Summaries

  • Trained in the use of QuickBooks and the negotiation of procedure.
  • Adapted training to suit departmental workflows.
  • Achieved proficiency even after 6 months post-implementation.
  • Achieved a 18% boost in operational efficiency.
  • Achieved smoother transitions for over 12 employees.
  • With extensive knowledge of Salesforce use and category industry procedures, he is an expert in method and procedure training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted EHR utilization by 19%.
  • Looking to apply 14 years of experience in Miscellaneous to a dynamic role with Harbor & Co..
  • Looking for new professional opportunities that will allow me to advance.

Accomplishments

  • Created scalable simulation-based Epic training that helped reduce on-the-job learning times for RNs by 76%.
  • Decreased the average retraining rate by 82% through continuous feedback and data-driven curriculum adjustments after initial Epic onboarding sessions.
  • Led the creation and deployment of Epic simulation labs tailored for hands-on learning, resulting in a 55% decrease in onboarding times for nurses.
  • Delivered Epic training tailored for cross-functional collaboration departments, increasing user proficiency by 15% and decreasing errors in charting.
  • Created accessible quick-start guides for over 17 roles within the hospital, improving Epic system navigation proficiency in initiative.
  • Led a cross-functional team to develop customized training on Epic’s inpatient modules, resulting in a 54% overall productivity improvement.
  • Presented quarterly system updates with actionable recommendations to C-suite, resulting in the approval and implementation of program for enhanced training outcomes.
  • Led weekly Epic optimization meetings, ensuring the training curriculum was adjusted based on new version updates and user feedback from multiple departments.
  • Implemented a trainer credentialing program, ensuring that all trainers met Six Sigma requirements, boosting training outcomes by 52%.
  • Collaborated with the IT department to resolve integration issues between Epic modules, showing a 83% improvement in system compatibility within standard.

Affiliations

  • Certification in EpicCare Inpatient Clinical Documentation (2020)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Society for Simulation in Healthcare (SSH)
  • Institute of Health Information Management (IHIM)
  • Clinical Informatics Specialist Group (Raleigh Hospital Network)
  • Association for Talent Development (ATD) Healthcare Learning Programs
  • International Association of Administrative Professionals
  • American Nurses Credentialing Center (ANCC)
  • American Society of Safety Professionals
  • Jaycees

Certifications

  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Epic MyChart Certification
  • Certified Healthcare IT Professional (CHITP)
  • EpicCare Stork (Obstetrics) Certification
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Epic Tapestry Certification

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