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Skills

  • Epic go-live support management
  • Initiative equipment
  • End-user adoption improvement
  • IT and clinical team liaison
  • Business operations
  • Healthcare-focused curriculum development
  • Custom workflow training design
  • Organization
  • Cross-functional team collaboration
  • Detailed clinical workflow analysis

Work Experiences

  • Conducted best practices seminars for healthcare leadership.
  • Authored and updated learning modules for system, ensuring materials aligned with the latest software upgrades and functionalities.
  • Wrote contracts for company employees, ensuring that executives, employees, and personal goals were all in agreement.
  • Collaborated with the IT department.
  • Assessed one-on-one coaching programs for providers.
  • Achieved a 100% pass rate in regulatory audits.
  • Assessed existing Epic education materials.
  • Achieved results within 6 months.
  • Assisted companies in developing training budgets, resulting in annual savings of over $5 for 6 companies.
  • Contributed to Outstanding Service Award recognition.

Summaries

  • Clear understanding of performance reporting and workflow optimization as well as client relations training.
  • Achieved proficiency even after 6 months post-implementation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Trained in the use of QuickBooks and the negotiation of procedure.
  • Motivational Training Specialist eager to create effective training plans that meet the changing needs of the company and its employees.
  • Inpatient Epic Trainer with 5 years of experience in workflow optimization.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With extensive knowledge of Salesforce use and category industry procedures, he is an expert in method and procedure training.
  • With effective training programs, we aim to maximize employee performance, team productivity, and quality assurance.
  • Aligned training sessions with real-world clinical workflows.

Accomplishments

  • Developed and updated training materials for all inpatient modules during major Epic upgrades, maintaining compliance with clinical documentation standards.
  • Increased uptime efficiency during scheduled outages via department-wide training on downtime protocols, contributing to overall Outstanding Service Award recognition.
  • Partnered with HR and clinical leads to identify new roles required for Epic onboarding, reducing time-to-productivity for new employees by 16 weeks.
  • Influenced policy changes by presenting key findings from Epic module usage reviews, resulting in a 79% adoption increase of downtime procedures.
  • Created accessible quick-start guides for over 17 roles within the hospital, improving Epic system navigation proficiency in initiative.
  • Reduced patient wait times by 16% via the enforcement of Epic-based appointment scheduling best practices training across multiple departments.
  • Trained a cohort of over 8 clinical staff members on Epic system optimizations post-Go-Live, contributing to a 22% reduction in system-related errors.
  • Increased patient data accuracy by 50% through Epic’s electronic health record documentation training, aligning staff with HIPAA compliance and best practices.
  • Presented quarterly system updates with actionable recommendations to C-suite, resulting in the approval and implementation of program for enhanced training outcomes.
  • Investigated and resolved Epic data entry discrepancies identified during post-training evaluations, reducing the backlog of unresolved tickets by 2.

Affiliations

  • Epic Certified Trainers Network for interdisciplinary expertise development
  • Professional Association of Healthcare Trainers (Boston Chapter)
  • American Academy of Professional Coders (AAPC)
  • Project Management Institute – Healthcare and Biomedical Knowledge Center
  • Lions Club
  • American Health Information Management Association (AHIMA)
  • Association of Clinical Documentation Improvement Specialists (ACDIS)
  • Society for Simulation in Healthcare (SSH)
  • Project Management Institute
  • American Nurses Credentialing Center (ANCC)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Professional in Healthcare Privacy and Security (CHPS)
  • Certified Professional in Healthcare Information and Management Systems (CPHIMS)
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Healthcare IT Certified Trainer (HIT-C)
  • Epic Bridges Interface Certification
  • EpicCare Ambulatory Certification

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