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Skills

  • First Aid/CPR
  • Agile methodologies
  • Operational Cost Optimization
  • Security planning
  • Team building
  • Incident and Problem Management
  • Automation of Repetitive Processes
  • Vendor management
  • Interdepartmental Alignment
  • Budgets

Work Experiences

  • Provided network support to 15 process customers both on-site and off-site.
  • Assisted in the implementation of warehouse management system software applications that allowed for task management to be centralized.
  • Worked with technologies like Salesforce and SAP in a hands-on manner.
  • Created category by designing and verifying the implementation of troubleshooting protocols.
  • Used novel methodologies to identify opportunities for technical optimization in production and development tasks.
  • Achieved 68% operational improvement.
  • Achieved 56% issue resolution on first contact.
  • Collaborated with engineers and developers to identify and resolve hardware/software compatibility issues during the method launch.
  • Oversaw the implementation of the company's enterprise security strategy, which included network and hardware security, disaster recovery, data security, and endpoint security.
  • Analyzed Tableau security incidents.

Summaries

  • Dedicated to learning, growing, and succeeding in Computers Hardware.
  • Assistant Technical Officer excelling in cross-team collaboration, resulting in efficient project completion and noteworthy cost reductions.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Veteran of turning tumultuous projects into flawless operations.
  • Analyzed security incidents.
  • Strengths in cross-functional collaboration and stakeholder engagement backed up by Computers Hardware training.
  • Assisted in the installation of state-of-the-art equipment.
  • Assistant Technical Officer with solid experience in improving IT infrastructure, reducing system downtimes by 21% through targeted interventions.
  • Costs were consistently reduced while profits were increased.
  • By developing, delivering, and supporting strategic plans, I'm used to driving efficiency and effectiveness.

Accomplishments

  • Actively participated in troubleshooting efforts, resolving 28% of technical issues in-house without escalation to senior management.
  • Led the integration of SAP across human resources, achieving a system uptime improvement of 71%.
  • Worked closely with the project manager to refine technical implementation strategies, which resulted in a 19% reduction in overall project costs.
  • Collaborated with vendors and internal teams to ensure on-time delivery and installation of critical equipment, achieving 80% compliance with safety standards.
  • Utilized process optimization techniques to bring critical system updates ahead of schedule by 16 days, ensuring seamless project continuity.
  • Documented and resolved program which led to procedure.
  • Optimized server performance using Asana, leading to enhanced processing speeds and minimizing system lag.
  • Coordinated multiple cross-discipline technical teams responsible for achieving method, with 10% adherence to deadlines.
  • Collaborated with IT and operational teams to track and mitigate potential vulnerabilities in system infrastructure, ensuring 51% security compliance.
  • Led a cross-department initiative to standardize technical processes, achieving uniformity across 15 teams and improving workflow efficiency.

Affiliations

  • Lions Club
  • CompTIA – Certified Technologies Professional (CTP)
  • American Marketing Association
  • Institute of Electrical and Electronics Engineers (IEEE)
  • Association for Computing Machinery (ACM)
  • Information Systems Audit and Control Association (ISACA)
  • International Council of Nurses
  • Association for Computing Machinery
  • Cybersecurity Maturity Model Certification (CMMC) Professional Affiliates
  • DevOps Institute

Certifications

  • BICSI Registered Telecommunications Project Manager (RTPM)
  • Certified Occupational Safety Specialist (COSS)
  • First Aid/CPR Certified
  • Certified Facility Manager (CFM) from Harbor & Co.
  • CompTIA Security+ Certification
  • Certified Information Technology Manager (CITM)
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)

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