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Skills

  • Inventory management
  • Cost reduction strategies
  • Business operations
  • Health Inspection Preparedness
  • Supervision
  • Performance improvement
  • Team Leadership
  • Loss prevention strategies
  • Team building
  • Team management

Work Experiences

  • Informed customers about store policies at the checkout counter, which reduced customer service complaints and calls.
  • Avoided product shortages.
  • Completely overhauled the frozen food ordering system.
  • Increased store revenue by 15% by persuading customers to buy procedure items.
  • Collaborated with marketing teams.
  • Collaborated with delivery drivers to ensure frozen goods were unloaded, checked, and stored appropriately, maintaining product quality across 12 deliveries per week.
  • Contributed to a 50% increase in positive feedback.
  • Adjusted stock ordering accordingly.
  • Converted previously unsold stock into sales.
  • Aided customers by quickly locating items, resulting in a 8% increase in store satisfaction.

Summaries

  • Dedicated Frozen Food Lead with a strong work ethic and experience managing performance reporting and cross-functional collaboration in high-pressure situations.
  • Accomplished department lead who consistently achieves profit growth through vendor negotiations, stock management, and departmental efficiency improvements.
  • Boosted promotional frozen food sales by 23%.
  • Contributed to a 63% improvement in department sales.
  • Collaborative Frozen Food Lead with proven success working with cross-functional teams and vendors to keep inventory levels optimal, ensuring smooth operations during high-demand seasons.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Frozen Food Lead.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Fast worker who pays close attention to detail and follows through.

Accomplishments

  • Resolved product issue through consumer testing.
  • Led department quality audits, achieving a 48% compliance rating with loss prevention and food safety guidelines.
  • Designed more efficient stock replenishment cycles, reducing overall labor hours by 78% and stock gaps by 49%.
  • Expanded frozen food department offerings, leading to increased foot traffic and boosting department revenue by 6% within category.
  • Maintained frozen food storage temperature logs, ensuring procedure compliance, and reducing product spoilage incidents.
  • Provided expert-level customer service, handling over 7 complaints monthly, and resolving 50% on the first contact.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed a merchandising plan that highlighted key frozen product lines, increasing customer engagement and boosting conversions by 74%.
  • Led a cross-functional team to evaluate and implement a new inventory software, improving stock accuracy by 37%.
  • Proactively identified supply chain issues and resolved them through scalable process improvement, reducing delivery discrepancies by 21%.

Affiliations

  • Freemason
  • Retail, Wholesale, and Department Store Union (RWDSU)
  • International Association of Refrigerated Warehouses (IARW)
  • American Society of Safety Engineers (ASSE)
  • North American Meat Institute (NAMI)
  • Society of Women Engineers
  • American Frozen Food Institute (AFFI)
  • International Council of Nurses
  • International Association for Food Protection (IAFP)
  • Association for Computing Machinery

Certifications

  • First Aid/CPR/AED Certification
  • CompTIA Security+
  • Certified Safe Food Handler (CSFH)
  • Basic Food Hygiene Certificate
  • OSHA 10-Hour Certification for General Industry
  • Retail Management Professional Certificate by Cedar Works
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP)
  • Retail Loss Prevention Specialist Certification
  • Time and Temperature Control for Safety (TCS) Foods Training Certificate

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