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Skills

  • Operational improvement
  • Delegation and task prioritization
  • Infection control and sanitation
  • Budget Management
  • Conflict resolution
  • Organization
  • Team building
  • Customer service
  • Collaboration with veterinary professionals
  • Attention to detail

Work Experiences

  • Achieved cost reduction through strategic vendor negotiation.
  • Conducted surveys by Brightline.
  • Achieved a 20% improvement in overall well-being.
  • Based meals on dietary needs.
  • Achieved Top Performer recognition.
  • Followed all pet care plans, medication requirements, and dietary restrictions while providing care.
  • Coordinated medication schedules for animals with special needs.
  • Provided each owner with excellent customer service and support, as well as top-notch animal care.
  • Identified animal health issues and spoke with owners about them.
  • Achieved a 53% satisfaction rating.

Summaries

  • Category, process, and framework are all available.
  • ITIL certified
  • Motivating leader who has built and managed initiative teams in the past.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Lead Kennel Technician is a hardworking and dependable Lead Kennel Technician who excels at performance reporting and workflow optimization.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • On group walks, handle dogs weighing up to 6 pounds while maintaining good behavior.
  • Lead Kennel Technician is dedicated to providing important exercise and attention to pets.
  • Veterinary student seeking hands-on experience through an internship in data analysis.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Scheduled and managed routine veterinarian visits for 10 of pets per week, ensuring ongoing health monitoring and preventative care.
  • Maintained top-level sanitation standards, contributing to the facility earning four consecutive Lean from Vantage for hygiene excellence.
  • Resolved emergency medical situations involving pets, reducing critical damage and increasing successful recovery by 17% through quick and informed action.
  • Trained approximately 15 new kennel staff members per quarter, raising overall team skill proficiency by 84%.
  • Led a team of 17 kennel technicians, achieving 26% increase in process efficiency through staff training and enhanced communication systems.
  • Optimized digital record-keeping systems for pet medications and routines, reducing retrieval times for important data by 41%.
  • Helped secure funding for a new facility upgrade by preparing detailed animal care reports that showcased 75% improvement in care standards.
  • Established a client feedback system, improving overall satisfaction and repeat business by 74% over 2015.
  • Designed an animal socialization program that led to an increase in successful adoptions by 51% during high-intake seasons.
  • Trained and directly supervised a team of 15 technicians, improving team morale and reducing turnover by 50% between category and standard.

Affiliations

  • Guest lecturer at method on canine boarding safety guidelines and sanitation procedures, framework.
  • Training coordinator for staff through membership with the Animal Welfare Association (AWA), standardizing training procedures for kennel technicians, 2023.
  • Volunteer with local process pre/post adoption services, delivering behavioral insights to prospective pet adopters, procedure.
  • Participant in continuing education through the American Veterinary Medical Association (AVMA), focusing on infection control and medical regulatory standards, procedure.
  • Certified Pet First Aid Instructor through the American Red Cross, teaching emergency response procedures to fellow kennel staff, 2017.
  • Attended the International Boarding and Pet Services Association (IBPSA) Annual Conference for in-depth knowledge on pet care services trends in boarding operations, 2018.
  • Keynote speaker at the Portland Kennel Business Summit, presenting on sustainable practices that reduced kennel waste by 70% during 2024 implementation.
  • Member of the National Association of Veterinary Technicians in America (NAVTA) since 2018, promoting standards for quality care in kennel management and veterinary assistance.
  • Participant in the Humane Society of the United States (HSUS) initiatives related to improving kennel operations and animal welfare guidelines.
  • Member of the International Society of Animal Professionals (ISAP), staying updated on global trends in kennel operations and animal rehabilitation, 2019.

Certifications

  • Advanced Animal First Aid and CPR Certification by Vantage
  • First Aid/CPR
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certification in Shelter Management by University of the Pacific
  • Google Certified Professional Cloud Architect
  • SAP Certified Application Associate
  • Certified Professional Animal Care Manager (CPACM) by Professional Animal Care Certification Council (PACCC)
  • Certified Professional Dog Trainer (CPDT) by Certification Council for Professional Dog Trainers (CCPDT)
  • Accredited Pet Trainer by International Association of Canine Professionals (IACP)

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