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Skills

  • Pet charting information
  • Operations management
  • Microsoft Office
  • Contract auditing
  • Survey methodology
  • Music showcase training
  • Credit and collections
  • Territory Sales Experience
  • Excellent communication
  • CRM Systems

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Prevented and minimize processing errors by analyzing trends and implementing feedback from managers.
  • Process helped me achieve $41,000.
  • Double-checked the data's accuracy and integrity.
  • Answered an average of 14 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved 18% reduction in downtime.
  • Was in charge of method costs and quality.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved a consistent on-time delivery rate of 66%.

Summaries

  • Provides clerical and customer service expertise, as well as back-office support, to help the company run smoothly.
  • Achieved a 22% improvement.
  • To drive positive customer experiences, fosters a collaborative team environment.
  • Achieved reduction over three years.
  • Knowledgable in a variety of design and testing methodologies.
  • Maintaining current software and hardware to meet user needs is a skill.
  • Achieved up to 78% cost savings annually.
  • Able to reduce customer incident rates by 73%.
  • Expert with office equipment and uses strong multi-tasking skills to meet deadlines by prioritizing tasks.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Designed a customer feedback system utilizing Tableau, which contributed to a 71% improvement in adjustment response times.
  • Created detailed process documentation, enhancing knowledge transfer across multiple teams and reducing onboarding time by 58%.
  • Assisted in the strategic planning of category, which resulted in increased budget efficiency by 3.
  • Ensured
  • Streamlined
  • Collaborated with team of 8 in the development of framework.
  • Won
  • Documented
  • Advised
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Information Technology Professionals
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • National Business Educators Association (NBEA)
  • Rotary International
  • Certified Facility Manager (CFM) – 2022
  • Certified Lean Six Sigma Professional - framework
  • Institute of Industrial and Systems Engineers (IISE)
  • Project Management Institute (PMI) Member

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Green Belt in Lean Manufacturing - Northwind
  • Oracle Supply Chain Management Cloud Certified Implementation Specialist
  • Microsoft Certified: Power Platform App Maker Associate
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Risk and Information Systems Control (CRISC) - ISACA
  • ISO 9001:2015 Lead Auditor (QMS) Certification - method
  • Cisco Certified Internetwork Expert (CCIE)

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