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Skills

  • Insurance verifying
  • Team management
  • Community Health Education
  • Continuous Improvement in Patient Services
  • Team building
  • Chronic disease management
  • Project organization
  • Interpreting physician orders
  • Business operations
  • System updates

Work Experiences

  • Used ServiceNow to make appointments.
  • Had an excellent attendance record and was always on time for work.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Built strong relationships with local healthcare providers.
  • Conducted intake interviews with over 13 patients monthly, ensuring accurate data collection and recommending next steps for healthcare management.
  • Assisted with securing over $3 in funding.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of metric project by system team, which resulted in metric.
  • Built strong relationships with local healthcare providers, leading to the development of a referral network that increased referrals by 32%.
  • Achieved a 61% improvement in health outcomes.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Committed to improving patient education.
  • Patient Service Representative with 11 years of healthcare experience.
  • Medical administrative professional with 14+ years of experience in patient care.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Accomplished in resolving insurance claims issues, achieving a 39% improvement in verifying patient coverage and reducing delays to care.
  • Collaborative Patient Health Navigator.
  • Comprehensive knowledge of stakeholder engagement and a dedication to patient satisfaction.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Collaborated with local healthcare providers.

Accomplishments

  • Trained and mentored 5 healthcare advocates in patient engagement techniques, which increased patient enrollment in health programs by 31%.
  • Reviewed clinical data and identified at-risk patients for chronic disease interventions, reducing emergency readmissions by 59%.
  • Collaborated with public health departments and non-profits to deliver over 5 COVID-19 vaccinations to high-risk community members.
  • Championed a patient-first initiative to build stronger trust with patients from diverse backgrounds, resulting in a 63% rise in reported patient trust.
  • Documented and resolved standard which led to procedure.
  • Developed and fostered a patient referral network that increased appointments with specialists by 43%.
  • Provided culturally competent emotional support to patients, improving feedback on care quality, with satisfaction scores rising by 53%.
  • Resolved product issue through consumer testing.
  • Engaged in interdisciplinary collaborations with healthcare providers to improve chronic disease outcomes, resulting in 43% reduction in hospital readmissions.
  • Promoted healthcare literacy by simplifying medical terminology, contributing to a 34% improvement in patient comprehension of their care plans.

Affiliations

  • American Case Management Association (ACMA)
  • Training Facilitator for Microsoft Excel Implementation Workshop in Austin - 2022
  • Certified Navigator Accreditation issued by initiative in 2015
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Contributor to Journal of Patient Education and Counseling
  • Patient Safety Movement Foundation - Advocate for Better Practices
  • National Council of Urban Indian Health (NCUIH) - Healthcare Liaison
  • Chronic Disease Management Certification - Awarded by Lakeside Partners, 2018
  • American Public Health Association (APHA) - Member since 2019

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Health Navigator Certificate Program by University of California, San Francisco
  • Patient Navigator Training Program (PNT) by George Washington University
  • CompTIA Security+
  • Community Outreach Specialist Certification by Ironclad Systems
  • Certified Benefits and Eligibility Professional (CBEP) for Government Healthcare Programs
  • Certified Healthcare Navigator by CMS.gov
  • First Aid/CPR Certified
  • Certified Health Education Specialist (CHES)
  • CompTIA Network+

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