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Skills

  • Relationship development
  • Problem resolution
  • Chronic disease management
  • Medical terminology proficiency
  • Appointment scheduling
  • Communications
  • Operational improvement
  • Financial Aid Assistance for Medical Treatment
  • Healthcare compliance and regulatory knowledge
  • Customer service

Work Experiences

  • Coordinated effectively with various healthcare departments.
  • Conducted comprehensive needs assessments for patients.
  • Conducted wellness workshops.
  • Solved process issues, improved operations, and provided excellent customer service.
  • Contributed to a Employee of the Year win.
  • Built strong relationships with local healthcare providers, leading to the development of a referral network that increased referrals by 32%.
  • Collected copayments and kept track of my finances on a daily basis.
  • Conducted intake interviews with over 3 patients monthly.
  • Conducted intake interviews with over 13 patients monthly, ensuring accurate data collection and recommending next steps for healthcare management.
  • Explained treatment plans and payment options.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Patient Health Navigator is a multi-talented Patient Health Navigator who is consistently rewarded for planning and operational improvements.
  • Committed to improving patient education.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Collaborative Patient Health Navigator.
  • Communicated effectively with clinical teams.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Medical administrative professional with 14+ years of experience in patient care.
  • Advocate for holistic patient care, successfully implementing wellness programs and workshops that boosted patient wellness engagement by 50%.

Accomplishments

  • Coordinated between hospitals and local clinics, ensuring continuity of care for discharged patients, which resulted in a 19% reduction in ER visits.
  • Developed and fostered a patient referral network that increased appointments with specialists by 43%.
  • Collaborated with public health departments and non-profits to deliver over 5 COVID-19 vaccinations to high-risk community members.
  • Worked closely with interdisciplinary teams, fostering collaborative care strategies that resulted in better integration of patient health records across 10 departments.
  • Resolved product issue through consumer testing.
  • Successfully assisted in the enrollment of 11 underinsured patients into Medicaid, leading to a 55% rise in access to continuous care.
  • Developed strategic partnerships with local organizations and charities, which increased the availability of free or reduced-cost services for low-income patients by 25%.
  • Documented and resolved standard which led to procedure.
  • Developed a care-coordination workflow tailored to underserved populations, successfully enrolling 16 patients into ongoing care management programs.
  • Reviewed clinical data and identified at-risk patients for chronic disease interventions, reducing emergency readmissions by 59%.

Affiliations

  • Project Management Institute
  • International Council of Nurses
  • Patient-Centered Outcomes Research Institute (PCORI) - Contributor
  • Rotary International
  • Contributing Member to Columbus Medicaid Expansion Taskforce
  • Member of the Boston Community Health Initiative since 2021
  • International Association of Administrative Professionals
  • Association of Community Health Centers (NACHC)
  • National Patient Advocate Foundation Affiliate
  • Association for Supply Chain Management (APICS)

Certifications

  • Google Certified Professional Cloud Architect
  • Project Management Professional (PMP)
  • Certified Health Access Program (CHAP) Coordinator
  • Certification in Healthcare Coordination through Cedar Works
  • Certified Clinical Medical Assistant (CCMA) by method
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Healthcare Navigator by CMS.gov
  • Certified Medical Office Manager (CMOM) by Practice Management Institute (PMI)
  • Cisco Certified Network Associate (CCNA)

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