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Skills

  • Building operations
  • Supervision
  • Expense tracking and reporting
  • Operational improvement
  • Property management
  • Property tours and inspections
  • MRI accounting software
  • Team management
  • Affordable housing programs knowledge
  • Customer loyalty programs

Work Experiences

  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Achieved favorable terms.
  • Audited and updated rental documentation and policies to ensure legal compliance, staying ahead of changes in 4 local regulations.
  • Examined operational data for its impact on ROI, identified trends, and made recommendations for changes.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Assessed properties, gathered information, and wrote reports about my findings for submission to Assistant Rental Manager every 18 months.
  • Maximized rental income while lowering expenses through effective planning and control.
  • Adjusted promotional strategies.
  • Achieved a 82% reduction in response times.
  • Cold calling and referrals were used to generate leads for sales and rental properties.

Summaries

  • Positive and conscientious initiative professional who is effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing improvements to improve properties.
  • Property manager with a strong mix of people skills and the ability to implement and enforce property rules and regulations.
  • Offering 4 years of Miscellaneous experience, as well as a goal-oriented, results-oriented approach.
  • Field professional who is meticulous, well-organized, and decisive in cultivating and deepening productive relationships with owners, companies, and agency representatives.
  • Boosted customer retention rates.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Residential Property Manager with a track record of increasing occupancy rates by securing long-term tenants.
  • Analytical and hands-on, consistently achieving a 74% reduction in discrepancies through precise financial reporting and tracking.
  • Inspections are organized, issues are resolved, and data analysis is delivered.
  • Achieved a sustained 69% increase in rental income.

Accomplishments

  • Effectively delegated tasks to a team of 2, resulting in 31% improvement in operational efficiency.
  • Collaborated with accounting department to ensure timely invoicing and rent collection, decreasing late payments by 75%.
  • Created an annual expense tracking system that supported a 49% increase in budget efficiency for metric properties.
  • Produced monthly expense reports for review by management, cutting excessive costs by 31% after analysis of recurring expenses.
  • Prepared detailed reports on income versus occupancy for 15 properties, offering clear insights for management decisions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined property maintenance workflows, decreasing service response time by 37% and increasing tenant retention.
  • Provided detailed revenue forecasting reports that helped secure management approval for 13 new property investments.
  • Closed 6 high-value leases on commercial units, expanding the company portfolio and generating an additional $14 per annum.
  • Successfully filled 2 new rental units within 16 months of marketing launch through targeted promotional efforts.

Affiliations

  • National Fair Housing Alliance (NFHA)
  • American Marketing Association
  • Building Owners and Managers Association International (BOMA)
  • Rotary International
  • Real Estate Roundtable
  • International Council of Nurses
  • Council of Real Estate Brokers Managers (CRB)
  • Lions Club
  • Jaycees
  • Toastmasters

Certifications

  • Fair Housing Certification (FH) through Brightline
  • Real Estate License in Ohio from category
  • Lease Negotiation and Contract Law Course Completion from Northwind
  • Apple Certified Associate (ACA)
  • Certified Marketing Professional (CMP) for Property Industry from framework
  • Landlord-Tenant Law Training from process to ensure legal compliance
  • Certified Apartment Manager (CAM) by National Apartment Association (NAA)
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Accounting and Bookkeeping for Property Management Professionals from Beacon Labs

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