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Skills

  • Process improvement
  • Team building
  • Budgets
  • Organization
  • Budget management for IT projects
  • Client presentations and stakeholder buy-in
  • Global Team Coordination
  • Project organization
  • Risk mitigation planning
  • Cross-functional team leadership

Work Experiences

  • Delivered 10 complex IT solutions.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Anticipated potential bottlenecks early in project phases.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Gathered requirements, defined scopes, assigned resources, and created schedules that met or exceeded project requirements.
  • Achieved a 26% promotion rate within the department.
  • Cut manual QA hours by 61%.
  • Collaborated with product and engineering teams.
  • Championed user acceptance testing efforts.

Summaries

  • Cloud transformation expert.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Adept in product scope definition.
  • Created an operational environment for rapid innovation.
  • Costs were consistently reduced while profits were increased.
  • Technical Delivery Manager is a multi-talented Technical Delivery Manager who is consistently rewarded for planning and operational improvements.
  • Achieved 59% days faster time-to-market.
  • Coordinated rollouts across Phoenix.
  • Cloud transformation expert with hands-on experience in driving the delivery of cloud solutions for 11 clients, achieving 77% days faster time-to-market and consistent post-launch success.
  • Recognized on a regular basis for outstanding performance and contributions to the Transportation industry's success.

Accomplishments

  • Automated routine delivery tasks using Jira, leading to a 78% decrease in manual entry errors and saving 14 hours weekly.
  • Utilized Jira for backlog grooming and sprint planning, leading to more efficient product development cycles and a 23% reduction in late tasks.
  • Designed and implemented key performance indicators (KPIs) within the Tableau platform, providing real-time insights and improving performance by 43%.
  • Led continuous improvement initiatives that reduced project cycle times by 40% and increased overall customer satisfaction score by 3 points.
  • Documented and resolved process which led to framework.
  • Led a cross-functional team to deliver Salesforce on time, cutting time-to-market by 35% and increasing end-user adoption by 7%.
  • Introduced and integrated Jira for team-wide task tracking, improving project visibility and accountability, reducing overdue tasks by 40%.
  • Resolved key bottlenecks in an interdepartmental workflow, reducing project delivery delays by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated the successful deployment of Microsoft Excel affecting 15 users, maintaining an uptime of 99.99% throughout critical service windows.

Affiliations

  • Cloud Native Computing Foundation (CNCF) Certified Kubernetes Administrator
  • Lions Club
  • Toastmasters
  • International Association of Administrative Professionals
  • Association of Change Management Professionals (ACMP)
  • Global IT Management Practitioners Association (GITMPA)
  • International Institute of Business Analysis (IIBA) - Member since 2019
  • Digital Project Managers StackExchange User Group
  • International Association of Information Technology Asset Managers (IAITAM)
  • Agile Alliance - Active Member contributing to system

Certifications

  • TOGAF® 9 Certified Enterprise Architect - 2016, The Open Group
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Lean Six Sigma Green Belt - 2022, method
  • DevOps Foundation Certification - 2019, initiative
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP) - 2019, initiative
  • Agile Project and Delivery Management Certification - 2021, category
  • Project Management Professional (PMP) - 2022, metric
  • Certified SAFe Lean Portfolio Manager (LPM) - 2022, Scaled Agile

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