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Skills

  • HIPAA compliance
  • Project management
  • Business operations
  • Critical thinker
  • Transcription and dictation
  • Customer-service oriented
  • Meeting facilitation
  • Marketing
  • Triaging patients
  • Conference planning

Work Experiences

  • Maintained detailed records of program operations and participant activities.
  • Transported Microsoft Excel to 18 months customer locations.
  • Was in charge of all inbound and outbound correspondence, including faxes, phone calls, and emails.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Saved $13 by putting in place cost-cutting measures that addressed long-standing issues.
  • I've had success with a variety of data collection methods.
  • Kept accurate records and followed all government regulations and agency guidelines to the letter.
  • Prepared for meetings by gathering all necessary materials ahead of time.
  • All new hire, security, and temporary paperwork was organized by me.
  • Kept track of visitors and screened them to ensure that they had access to inter-office personnel.

Summaries

  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Performance reporting and cross-functional collaboration are tasks that I am uniquely qualified to perform.
  • 12 years of experience in general office procedures, quality assurance and vendor management.
  • Reliable and ambitious self-starter looking for an Administrative Assistant position with a growing company to use her diverse background.
  • Service Coordinator is a meticulous Service Coordinator who is dedicated to completing administrative tasks with zeal.
  • Prepared to bring 15 years of experience to Summit Group and take on a new and challenging role.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Service Coordinator is a skilled Service Coordinator who can train new administrative professionals, support program needs, and manage projects with little supervision.
  • In search of an opportunity in a high-pressure, deadline-driven environment.

Accomplishments

  • Collaborated with the operations team to improve workflow efficiency, which cut overall project delivery timelines by 19%.
  • Earned “Employee of the Year” in 2015.
  • Trained 8 temporary accounting administrative staff during tax season.
  • Designed a predictive maintenance schedule for field equipment, reducing equipment downtime by 63%.
  • File Management: Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.
  • Completed payroll for staff of 5 direct reports.
  • Awarded “Employee of the Month” for delivering outstanding administrative support.
  • Accomplished initiative through program.
  • Implemented resource optimization strategies, resulting in a 58% reduction in bottlenecks across service schedules.
  • Training: Responsible for training all new employees to ensure continued quality of customer service.

Affiliations

  • Society of Women Engineers
  • Rotary International
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • International Facility Management Association (IFMA)
  • National Association of Social Workers
  • American Association of Administrative Professionals (AAAP)
  • Association of Support Professionals (ASP)
  • Freemason
  • International Association of Workforce Professionals (IAWP)

Certifications

  • Customer Experience (CX) Certification – program
  • Certified Data Analytics for Service Operations – process
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Advanced Customer Service Certification, Ironclad Systems
  • Certified in Inventory and Production Management (CPIM) – APICS
  • Certified Workforce Planning Professional (CWPP) – Brightline

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