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Skills

  • Filing assistance
  • Presentation design
  • Human resource laws knowledge
  • Rapport and trust building
  • Credit and collections
  • 9 WPM typing speed
  • Certified in 10-key
  • Accounts payable / accounts receivable
  • Transcription and dictation
  • Notetaking and documentation

Work Experiences

  • Solved metric issues, improved operations, and provided excellent customer service.
  • Used QuickBooks and survey instruments to collect data for various studies.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Increased customer satisfaction by 5% by quickly and effectively resolving customer issues.
  • Planned client service schedules for up to 13 employees on a weekly basis.
  • Was in charge of communications, mail distribution, supply ordering, and inventory control in the office.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Greeted, assisted, and directed visitors, vendors, and the general public using a professional, courteous, and respectful demeanor.
  • Prepared for meetings by gathering all necessary materials ahead of time.
  • Maintained detailed records of program operations and participant activities.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • From the initial contact to the follow-up, exceptional communication skills are required.
  • Customer service skills that are second to none.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.
  • Reliable Program Support Assistant seeking to apply 9 years of quality assurance and data analysis experience to the Service Coordinator position.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Proven abilities to build and maintain relationships with community resources.
  • For a polished public image, excellent at maintaining a professional appearance with customers of all backgrounds.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Managed standard area.
  • Delivered customer-focused service downtime reduction initiatives, leading to a 26% decrease in service request delays.
  • Computer Proficiency: Created PowerPoint presentations that were successfully used for business development.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Updated and maintained company database to reflect current and accurate client records for more than 13 accounts.
  • Coordinated and scheduled field team dispatch for over 18 weekly service calls, improving client satisfaction by 48%.
  • Earned “Employee of the Year” in 2015.
  • Created and maintained an up-to-date service resource hub, providing service teams with instant access to essential documents and protocols.
  • Data Reporting: Compiled statistical data, such as patient admissions, discharges, deaths, births and types of treatment given.

Affiliations

  • American Management Association (AMA)
  • National Association of Social Workers
  • Toastmasters
  • Association of Support Professionals (ASP)
  • Service Management Institute (SMI)
  • Jaycees
  • Project Management Institute (PMI)
  • International Facility Management Association (IFMA)
  • Certified Service Manager (CSM) Program
  • Freemason

Certifications

  • Certified Emergency Management Professional (CEMP) – framework
  • Project Management Professional (PMP)
  • Certified Data Analytics for Service Operations – process
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Coaching and Mentoring in the Workplace – Brightline
  • Google Certified Professional Cloud Architect
  • Certified Salesforce Administrator - procedure
  • Certified Maintenance & Reliability Professional (CMRP) - Society for Maintenance & Reliability Professionals (SMRP)
  • Lean Six Sigma Green Belt Certification – Beacon Labs
  • CompTIA A+ Technician

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