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Skills

  • Automated Notification Systems
  • Data-driven decision making
  • Staff performance evaluation
  • Process improvement
  • Data entry
  • Copyright law
  • Relationship development
  • Business operations
  • Recordkeeping
  • Scheduling

Work Experiences

  • Addressed discrepancies.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Allocated funds for technology upgrades.
  • Achieved a 55% reduction in missed transactions.
  • Achieved savings over 13 years.
  • Made sure that all of the school's equipment was in good working order.
  • Achieved a 40% reduction in patron complaints.
  • Achieved a 80% request completion rate.
  • Offered 14 computer classes to students, faculty, and staff each one year.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Have experience with program development and donor relations within a multi-location library system.
  • Over 3 years of experience managing public and educational library operations.
  • Collaborated with internal IT teams to integrate digital library systems, improving request fulfillment times by 47% and ensuring greater document digitization accuracy.
  • Achieved a 49% increase in request approval speeds.
  • Accomplished Interlibrary Loan Supervisor.
  • Maintaining books, maps, and other collections is second nature to her.
  • Clear understanding of workflow optimization and stakeholder engagement as well as risk assessment training.
  • Boosted loan completion rates by 84%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 18% performance increase.

Accomplishments

  • Successfully reduced delayed interlibrary loan shipments by 51% by identifying key bottlenecks in the supply chain.
  • Reviewed the interlibrary loan budget and identified areas for streamlining, effectively reducing operational costs by $17.
  • Partnered with institution directors on collection-sharing agreements, resulting in a 59% increase in available materials for patrons.
  • Led a team of 2 staff to process over 10 interlibrary loan requests monthly with a 27% accuracy rate.
  • Executed a regional audit of interlibrary loan procedures, identifying key improvements that resulted in a 51% boost in efficiency.
  • Optimized loan request processing times by 34% through the implementation of automated system reminders and updates.
  • Successfully navigated complex requests for high-value rare materials, ensuring safe and timely delivery across 17 locations.
  • Collaborated closely with 16 other institutions to establish standard ILL protocols, reducing disputes and enhancing communication by 33%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a shipping tracking system that provided real-time updates to staff and patrons, reducing inquiries about loan status by 73%.

Affiliations

  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • National Resource Sharing Working Group, initiative
  • Document Delivery and Resource Sharing Section, IFLA
  • Lions Club
  • International Federation of Library Associations and Institutions (IFLA)
  • Interlibrary Loan Code Committee, American Library Association
  • American Society of Safety Professionals
  • MARAC (Mid-Atlantic Regional Archives Conference) – Resource Sharing and Distribution Committee

Certifications

  • CompTIA A+ Technician
  • Certified Collection Access Coordinator-Awarded by ACRL
  • ALA Certified Public Library Administrator (CPLA)
  • Shipping and Logistics for Library Resource Sharing from Northwind
  • Information Resource Management Certification from ARMA
  • Fundamentals of Library Resource Sharing - OCLC
  • Patron Services and Information Literacy Certification
  • ILL Trends and Best Practices - ALA Continuing Education
  • ILL Data Security & Compliance Certification
  • CompTIA Network+

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