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Skills

  • Operational improvement
  • Communications
  • Conflict mediation
  • Staff development
  • Data entry
  • Report writing
  • Program knowledge
  • Best practices implementation
  • Clerical support
  • Resource information

Work Experiences

  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Communicated with people from various cultures and backgrounds, ensuring consistency through active listening and interpersonal skills.
  • Achieved a 45% success rate in certification exams.
  • Organized 2 mock interview seminars to help people improve their interviewing and communication skills.
  • Chose qualified applicants to refer to potential employers for job placement.
  • Used computer-assisted guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to help clients determine their strengths and weaknesses.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Achieved a 90% satisfaction rate across participants.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Created multi-threaded admin web applications based on initiative.

Summaries

  • Over 12 years of experience providing information in a fair, accurate, and respectful manner.
  • Design and development of successful framework embedded software applications in the past.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within Miscellaneous, senior Transition Specialist and outstanding performer in budget management and team leadership.
  • Accomplished in producing compelling case studies highlighting successful client transitions, securing funding opportunities worth $16.
  • Employers and community organizations are contacted to identify job opportunities for clients.
  • Achieved a 66% success rate.
  • Professional with experience in job interview techniques and QuickBooks who is responsive and dependable.
  • Costs were consistently reduced while profits were increased.
  • Motivated professional capable of managing and monitoring member and group eligibility information.

Accomplishments

  • Conducted comprehensive needs assessments for over 8 clients annually to ensure tailored transition plans, improving outcomes by 23%.
  • Leveraged connections with local businesses to deliver on-site career fairs that led to 9 client job offers.
  • Incorporated up-to-date labor market analytics to guide clients, driving placement rates higher by 63% compared to previous periods.
  • Created an innovative career transition workshop series, which increased certification success rates by 79% in 2015.
  • Trained 13 job counselors in skills to better support client transitions, resulting in consistent feedback of higher service quality.
  • Partnered with local employers to tailor workshops aimed at improving interview skills, resulting in 3 successful hires.
  • Facilitated veterans' support group discussions leading to increased utilization of mental health services by 82%.
  • Increased sales 4% over the past year.
  • Led biweekly mentorship sessions with transitioning individuals, improving career readiness by 82% on post-session feedback assessments.
  • Led veteran transition program yielding 3 successful civilian hires and a 81% increase in engagement with workforce services.

Affiliations

  • Cultural Competency Alliance - Diversity and Inclusion Specialist
  • National Workforce Solutions Association (NWSA) - Transition Specialist Resource Group
  • American Marketing Association
  • Society of Women Engineers
  • International Coaching Federation (ICF) - Member
  • Association for Supply Chain Management (APICS)
  • National Organization on Disability (NOD) - Military-to-Civilian Transition Advisor
  • Workforce Development Council (WDC) - Advisor on Transition Services
  • National Association of Social Workers
  • Freemason

Certifications

  • Certified Professional Resume Writer (CPRW), credentialed by the Professional Association of Resume Writers & Career Coaches
  • Certified Benefits and Work Incentives Practitioner (CBWIP), awarded by Cornell University’s Employment and Disability Institute
  • Certified Senior Advisor (CSA), endorsed by the Society of Certified Senior Advisors
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CCAR® Military-to-Civilian Career Transition Certification from The Military Shop
  • Cisco Certified Network Associate (CCNA)
  • Certified Intake Specialist (CIS), specialized certification in intake processes for workforce programs
  • Salesforce

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