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Skills

  • MS Office
  • Business operations
  • Operational improvement
  • Process implementation
  • Individual mentoring
  • Student Testing
  • Extremely organized
  • Interpersonal and written communication
  • Food preparation
  • Project management

Work Experiences

  • Analyzed survey data to measure employee satisfaction rates.
  • Assisted with classroom activities such as tutoring, homework grading, and exam review.
  • Achieved this during several months.
  • Achieved funding over two years.
  • Achieved a 21% reduction in support calls.
  • Organized and supervised student activities such as initiative, standard, and system.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Answered 7 calls per the past year to help customers with their questions and concerns.
  • Created and updated source syllabi to keep up with changing course plans.
  • Graded student assignments after assessing their quality and completeness.

Summaries

  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Creating a positive learning environment in the classroom by implementing performance reporting.
  • Proficiency in school standards and learning strategies for method students.
  • Achieved a 36% uplift in client satisfaction.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Both undergraduate and graduate students have been successful in preparing for future careers in social work.
  • Accomplished Undergraduate Intern.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Supported the client relationship management team with organizing key client data, contributing to a 85% increase in client engagement.
  • Conducted quality control assessments on client deliverables, ensuring all submissions met the required standards and increasing customer satisfaction by 73%.
  • Resolved product issue through consumer testing.
  • Implemented a project tracking system using Jira that allowed team leads to monitor progress in real-time, boosting productivity and meeting deadlines.
  • Led data analysis initiatives in Salesforce for a special project, uncovering trends that directly contributed to better decision-making and operational improvements.
  • Prepared and presented findings from employee satisfaction surveys to senior managers, leading to the implementation of initiatives that improved workplace culture.
  • Assisted in conducting internal audits that identified 16 key compliance risks, enabling the company to implement corrective measures and reduce liability.
  • Increased sales 16% over 6 months.
  • Managed time effectively while balancing coursework and internship duties, resulting in a initiative% GPA and completion of all assigned internship responsibilities ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Internship Program Coordinator at Beacon Labs
  • National Association of Colleges and Employers (NACE)
  • Financial Analysts Society – University Chapter
  • Jaycees
  • International Council of Nurses
  • Association for Computing Machinery (ACM) – Student Chapter
  • Association for Supply Chain Management (APICS)
  • American Marketing Association (AMA) – Undergraduate Student Chapter
  • Project Management Institute
  • Society of Women Engineers

Certifications

  • HubSpot Content Marketing Certification - 2024
  • Salesforce
  • Association for Project Management (APM)
  • ServSafe
  • Google Ads Search Certification - 2015
  • ServiceNow Certified System Administrator (CSA) 2017
  • ISTQB Certified Tester Foundation Level (CTFL) 2024
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce Certified Administrator - 2022
  • CompTIA Network+

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