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Skills

  • Improved table turnover
  • Menu memorization
  • Problem resolution
  • Bar and kitchen mediation
  • Ordering procedures
  • Regulatory compliance
  • Guest seating
  • Team management
  • Food preparation and safety
  • Performance improvement

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated with system customers to determine their needs and deliver program service.
  • Actively maintained a high-energy and polite demeanor during fast-paced shifts, ensuring that all customers received quality interactions.
  • Collaborated with bartenders and kitchen staff to resolve beverage order discrepancies, ensuring smooth service flow and reducing order mistakes by 13%.
  • Continuously monitored the cleanliness and safety of the drink tray area, preventing possible service delays or disruptions.
  • Collaborated with bartenders and kitchen staff.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Collaborated with kitchen staff and managers on event logistics.
  • Oversaw customer deliveries and assisted with order fulfillment to ensure customer satisfaction.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.

Summaries

  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted efficiency by optimizing delivery routes.
  • Eager to contribute my 12 years of related experience to the Brightline team.
  • Accomplished Drink Runner with strong teamwork skills, known for building solid relationships with bar staff to boost drink preparation speed and increase tips by $8 per shift.
  • Committed Drink Runner with practical experience.
  • Achieved a 43% boost in customer retention.
  • Boosted overall guest satisfaction by 56%.
  • Food safety and industry best practices are second nature to her.
  • Drink Runner with 17 years of successful data analysis and strategic planning experience.

Accomplishments

  • Applied superior multitasking by balancing up to 12 drink deliveries at a time, while reducing order errors by 60%.
  • Resolved product issue through consumer testing.
  • Developed an efficient routing system for delivering up to 4 drink orders per hour, reducing delivery time by 85% during peak hours.
  • Enhanced customer satisfaction by offering personalized drink recommendations that led to 22% increase in tips during process.
  • Developed procedures to reduce misplaced orders during high-traffic events, decreasing customer wait times by 43%.
  • Reduced bar traffic by taking drink refill requests directly from customers at events, lessening wait times by 16% during peak hours.
  • Improved order accuracy by 44% through collaboration with bartending staff to coordinate special beverage requests.
  • Documented and resolved standard which led to category.
  • Decreased waste from spilled drinks by implementing a specialized tray-handling technique, cutting costs by 50%.
  • Collaborated with bartenders and servers to ensure timely compilation of drink orders, minimizing delays during peak service hours.

Affiliations

  • Restaurant Success in High-Demand Events Training
  • International Association of Administrative Professionals
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Beverage Industry Networking Group (BING)
  • International Drink Runners League
  • Certified Food and Beverage Executive (FBE)
  • Customer Service Excellence Workshops
  • Freemason
  • Drink & Cocktail Innovation Summit

Certifications

  • Certified Hospitality Food and Beverage Manager (CHF&BM)
  • Alcohol Awareness Program Certification (AAPC)
  • Certified Food and Beverage Service Specialist
  • Project Management Professional (PMP)
  • Certified Public Accountant (CPA)
  • National Restaurant Association Food Safety Manager Certification
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Certified Public Accountant
  • CompTIA A+ Technician

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