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Skills

  • Financial data analysis
  • Team building
  • Cross-functional team collaboration
  • Client Satisfaction Improvement
  • Budget analysis and planning
  • Communications
  • Customer service
  • Audit preparation and facilitation
  • Financial compliance and regulation adherence
  • Interpreting physician orders

Work Experiences

  • Collected copayments and kept track of my finances on a daily basis.
  • Assisted patients with state and federal programs for 2021.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Explained treatment plans and payment options.
  • Achieved a 25% reduction in denials.
  • Collaborated with social work teams to assist patients with accessing government and nonprofit financial resources, achieving a 8% success rate for approvals.
  • Achieved reimbursement process improvements for Jira, culminating in a Ironclad Systems-wide adoption of new billing systems across Raleigh.
  • Achieved a 30% approval rating for first-time applicants.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Advised patients on the financial impact of treatment options, resulting in a 28% reduction in unpaid balances.

Summaries

  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Achieved a 11 reduction in operational expenses.
  • Achieved 81% first-time approval success rates.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Complete patient education is a success.
  • Boosted revenue by 53% through optimization initiatives.
  • Accomplished Patient Financial Advocate with 13 years of experience.
  • Accomplished Patient Financial Advocate with proven problem-solving skills in Medicaid and Medicare programs. Increased financial aid approvals by 30% and secured $14 in additional funds for patients in need.
  • Assisted individuals with payment plans and insurance claims.

Accomplishments

  • Resolved product issue through consumer testing.
  • Assisted over 13 patients with managing complex Medicaid applications, resulting in a 24% approval rate on first submissions.
  • Led financial literacy seminars for low-income patients, assisting 18 individuals in securing $3 in state programs and grants in 2017.
  • Facilitated patient understanding of healthcare payment systems, increasing the on-time collection rate of patient balances by 67% in 2021.
  • Developed and implemented a payment reconciliation system that improved collections tracking by 75% and minimized disputes.
  • Documented and resolved program which led to initiative.
  • Administered financial screening processes for patients, contributing to the collection and disbursement of over $16 in charity care funds within 13 months.
  • Collaborated with cross-functional teams to ensure compliance with financial assistance programs, resulting in $16 savings for the organization in 2015.
  • Worked with cross-departmental teams to automate billing operations, cutting billing errors by 21% and reducing patient bill inquiries.
  • Consulted with patients on payment plans, directly contributing to a 85% reduction in default payments within 6 months.

Affiliations

  • Certified Healthcare Financial Professional (CHFP) by HFMA
  • Healthcare Financial Management Association (HFMA)
  • International Council of Nurses
  • Association of Information Technology Professionals
  • Member, Financial Industry Regulatory Authority Advocacy Group
  • Certified Healthcare Administrative Professional (CHAP)
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Affiliate of the National Association of Community Health Centers
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • Certified Professional Coder (CPC)
  • Medical Billing Specialist Certification from Summit Group
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Billing and Coding Specialist (CBCS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Fellow of the Healthcare Financial Management Association (FHFMA)
  • Apple Certified Associate (ACA)
  • Certified in Healthcare Privacy and Security (CHPS)

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