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Skills

  • Monitoring fluids
  • Invoice generation
  • Business Development
  • Team leadership and supervision
  • Credit and collections
  • Operational improvement
  • General housekeeping ability
  • Insurance billing
  • Communications
  • Weekly Payroll

Work Experiences

  • Achieved a 19% reduction in anxiety behaviors.
  • Achieved a 44% reduction in caregiver turnover.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved results in the first one year.
  • Responded to patient alarms and requests for needs assessments in order to determine the best course of treatment.
  • Process helped me achieve $235,000.
  • Achieved 33% skills improvement ratings.
  • Achieved 78% positive outcomes.
  • Built relationships with patients, caregivers, and healthcare teams in order to meet the goals of individual care plans.
  • Entered data into the Salesforce system, including payments, account information, and call logs.

Summaries

  • Capable of handling specimens, adhering to aseptic procedures, providing personal care, updating documentation, and managing a variety of other tasks.
  • Certified in the PMP program and skilled in managing acute and chronic conditions.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • Lead Caregiver with 15 years of metric experience who is compassionate.
  • Individual who is proactive in providing high-quality patient-centered care.
  • Bilingual in Portuguese and French, communicative and collaborative.
  • Patient-centered and compassionate caregiver with extensive knowledge of the needs of the program patient population.
  • Design and development of successful metric embedded software applications in the past.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Achieved an enhanced level of patient-centered care by tracking rehabilitation progress, leading to a 55% improvement in recovery times.
  • Streamlined supply management protocols, resulting in a 35% reduction in care-related expenditure and waste.
  • Trained and certified 15 new caregivers in CPR and First Aid, improving team safety preparedness by 51%.
  • Reduced unplanned patient transfers to emergency rooms by 82% through vigilant care monitoring and early interventions.
  • Partnered with healthcare teams to enhance palliative care procedures, yielding a 30% increase in patient comfort and satisfaction.
  • Collaborated with therapists and doctors to create and revise patient care plans, resulting in 39% faster recovery for post-op patients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with a multidisciplinary healthcare team to streamline patient transitions, reducing readmissions by 43% over two years.
  • Monitored care plans for 18 patients, ensuring compliance with state health regulations and improving performance metrics by 68%.
  • Documented and resolved procedure which led to process.

Affiliations

  • Participant in the Family Caregiver Alliance (FCA) educational workshops - Skilled in trauma-informed caregiving for households working through grief.
  • Active member of the Alzheimer's Association - Collaborated in research on structured daily routines for memory care patients, resulting in a 18% reduction in anxiety behaviors.
  • Active contributor at caregiver-focused symposiums hosted by the Society for Social Work Leadership in Health Care (SSWLHC).
  • Member of the American Red Cross - Certified in BLS and AED, maintaining top-quality patient health monitoring standards.
  • Certified Dementia Practitioner (CDP) via the National Council of Certified Dementia Practitioners (NCCDP) - Provided expertise in memory care, reducing patient anxiety behavior by 82%.
  • Graduate of the Caregiver Academy by Caregiving.com - Focused on learning best practices for patient and family communication during transitions.
  • Certified through the American Heart Association (AHA) in Basic Life Support (BLS) - Implemented advanced health monitoring protocols in caregiving roles.
  • Mentor for Junior Caregivers through the American Health Care Association (AHCA) mentoring program - Increased retention rates of newly trained caregivers by 68%.
  • Member of the National Council on Aging (NCOA) - Participated in breakthrough studies aimed at enhancing mobility programs, with proven results showing a 32% recovery rate improvement.
  • Volunteer participant in the National Center on Caregiving (NCC) advocacy programs aimed at optimizing family-to-caregiver communication practices.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Certified Hospice Aide - metric, 2016
  • Salesforce
  • Certified Activity Professional (CAP) - National Certification Council for Activity Professionals (NCCAP)
  • Certified Geriatric Care Manager (CGCM) - National Academy of Certified Care Managers (NACCM)
  • First Aid/CPR
  • Certified Personal Care Assistant (PCA) – procedure
  • Certified Dementia Practitioner (CDP) - National Council of Certified Dementia Practitioners (NCCDP)
  • Elder Care Certificate - procedure, 2017
  • Cisco Certified Internetwork Expert (CCIE)

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