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Skills

  • Customer service
  • Operational improvement
  • Team management
  • Employee Wellness Programming
  • First Aid/CPR
  • HRIS Adobe Creative Suite Integration
  • Cross-functional collaboration (HR, Finance)
  • Open enrollment facilitation
  • Problem resolution
  • Process improvement

Work Experiences

  • Built a comprehensive online benefits guide that increased employee access to plan information by 72%.
  • Achieved results in three years.
  • Achieved results over 15 months.
  • Decreased average claim resolution time by 28%.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated annual health fairs.
  • Developed customized benefit plans to meet the unique needs of 3 diverse employee demographics across Seattle.
  • Saved $14 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 23% improvement in employee retention.

Summaries

  • Conducted rigorous contract reviews and negotiations.
  • Achieved a 50% satisfaction rate.
  • Boosted HR processing efficiency by 65%.
  • Data-driven benefits expert with a history of recommending plan changes that reduced employee out-of-pocket costs by $11 without sacrificing plan quality.
  • Strengths in client relations and cross-functional collaboration backed up by Human Resources training.
  • Within Human Resources, senior Health Benefits Specialist and outstanding performer in team leadership and client relations.
  • Certified Health Benefits Specialist.
  • Aligned benefits packages with corporate goals.
  • Accomplished this over 17 months.
  • Aligned benefit programs with business needs.

Accomplishments

  • Mentored a team of 10 HR assistants on processing health benefit claims, improving department-wide efficiency by 84%.
  • Led a cross-functional team of 17 members to implement process, improving benefits administration efficiency by 77%.
  • Resolved product issue through consumer testing.
  • Implemented cross-departmental training on benefits management, improving inter-department collaboration and decreasing support resolution time by 71%.
  • Facilitated communication between legal, finance, and HR teams to ensure compliance with metric, averting potential penalties.
  • Expanded benefits offerings tailored to mental health services, increasing employee engagement in wellness programs by 52%.
  • Maintained a 100% accuracy rate in enrolling 6 employees into the company’s annual benefits program over 2020 periods.
  • Crafted and delivered comprehensive presentations on benefits enrollment updates, increasing company-wide awareness by 32%.
  • Partnered with third-party vendors on the launch of new health benefit options, increasing employee satisfaction scores by 51%.
  • Revised open enrollment procedures to increase ease of use, resulting in 39% more successful self-enrollments compared to previous years.

Affiliations

  • International Foundation of Employee Benefit Plans (IFEBP) – Active Participant
  • Freemason
  • Employee Benefit Research Institute (EBRI) – Member and Contributor
  • Association for Advancing Physician and Provider Recruitment (AAPPR) – Course Attendee
  • Society of Women Engineers
  • Rotary International
  • National Association of Social Workers
  • American Society of Safety Professionals
  • National Business Group on Health (NBGH) – Attendee, Best Practices in Benefits Management
  • WorldatWork – Professional Development Courses in Benefits and Wellness Programs

Certifications

  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Benefits Professional (CBP)
  • FSA/HSA Administrator Certification
  • HR Benefits Strategy Certification
  • ERISA Compliance Certification
  • Apple Certified Associate (ACA)
  • ACA Certificate in Benefits Law

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