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Skills

  • First Aid/CPR
  • Interior decorating
  • Complaint resolution and conflict management
  • Budget management and financial planning
  • Problem resolution
  • Digital advertising campaigns for senior facilities
  • Organization
  • Crisis management in senior living environments
  • Cooking meals
  • Framework equipment

Work Experiences

  • Provided staff coaching, mentoring, and consultation to improve performance and professional development.
  • Boosted admissions by 71%.
  • Made appointments for clients and accompanied them to them.
  • Actively resolved grievances.
  • Aligned community offerings with senior needs.
  • Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized.
  • Ran errands for customers, including grocery shopping and other essentials.
  • Went grocery shopping on a regular basis to keep the house stocked with necessities.
  • Kept them mentally alert by entertaining, conversing, and reading aloud to patients.
  • Was in charge of 17 household employees, contractors, and vendors.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Compassionate Senior Living Consultant with a gentle touch and a caring attitude that emphasizes treating everyone with dignity and respect.
  • Ensured that the stock room was well-stocked.
  • Geriatric care specialist with experience providing companionship and direct assistance to clients with cognitive impairment.
  • Personal Care Aide with 7 years of experience assisting clients with a variety of daily living needs at home.
  • Empathetic Care Worker who cultivates a trusting, stimulating, and varied lifestyle for residents through a sensitive and compassionate approach.
  • Expertise in emergency response and ongoing conditions monitoring.
  • Personal Care Aide with experience assisting clients with mental or physical disabilities in completing daily tasks.

Accomplishments

  • Led cross-functional team to reduce senior care service complaints by 81% within one year, positively impacting resident satisfaction.
  • Achieved standard that strengthened understanding of senior living consulting and helped to improve service quality by 84%.
  • Chaired quarterly town hall meetings with residents and family members, leading to a community satisfaction improvement of 17%.
  • Reduced incident response times across community events by coordinating with external services, ensuring resident safety improved by 18%.
  • Developed community outreach programs that increased referrals by 69% and contributed to higher occupancy rates.
  • Created a resident feedback system that improved Net Promoter Score by 79% through timely resolution of issues.
  • Collaborated with cross-departmental teams to reduce incident response times by 18 minutes, enhancing overall community safety.
  • Coordinated community health events partnering with local medical professionals, resulting in increased resident wellness participation by 18%.
  • Developed and presented tailored community tours that resulted in increasing move-in rates by 62%.
  • Introduced a resident consultation strategy that contributed to a 68% increase in satisfaction ratings over one year.

Affiliations

  • National Readmission Prevention Collaborative
  • Gerontological Society of America (GSA)
  • International Council on Active Aging (ICAA)
  • National Certification Board for Alzheimer Care (NCBAC)
  • Pioneer Network in Culture Change
  • International Association of Administrative Professionals
  • Caregiving Support Network Membership
  • International Council of Nurses
  • Society of Human Resource Management
  • Local Chamber of Commerce – Senior Living Division

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Dementia Care Manager (CDCM)
  • Health Services Executive (HSE) License
  • Diploma in Social Services and Gerontology
  • National Council of Certified Dementia Practitioners (CDP)
  • Certified Healthcare Business Consultant (CHBC)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Memory Care Professional (CMCP)

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