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Skills

  • Time management and prioritization
  • MS Office
  • Mentorship and Coaching
  • Process improvement
  • Stakeholder engagement
  • Advanced proficiency in framework
  • Supervision
  • Cost reductions
  • Negotiating sponsorships and in-kind donations
  • Operational improvement

Work Experiences

  • Evaluated staff performance at a number of locations and made training recommendations.
  • Achieved results over a 8-month period.
  • Achieved results in the first 7 months.
  • By studying and assessing benefit needs and trends, I was able to keep employee benefit programs running smoothly and keep employees informed about their benefits.
  • Achieved a 70% efficiency improvement in task completion.
  • Managed an integrated recruiting campaign that spanned multiple media platforms.
  • Acted as a liaison between employees and senior management in order to respond to questions, complete contract processing, and facilitate problem resolution.
  • Collaborated with department heads.
  • Created processes and metrics to aid in the achievement of the organization's business objectives.
  • Assisted in the distribution of over 4 relief packages.

Summaries

  • Volunteer Relations Coordinator with 3 years of experience motivating employees to stay with the company through incentive programs and well-researched compensation packages.
  • Accomplished in volunteer relationship management.
  • Strategic thinker with expertise in stakeholder engagement.
  • Communicative and team-oriented, with Asana expertise.
  • Volunteer Relations Coordinator with workflow optimization and vendor management abilities.
  • ServiceNow expert with policy development and documentation experience.
  • Student pursuing a Community and Public Service degree who is eager to contribute developed knowledge in the role of Volunteer Relations Coordinator.
  • Results-oriented Community and Public Service professional with strategic planning, data analysis, and workflow optimization strengths.
  • Budget management Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Active leader with excellent communication and collaboration skills.

Accomplishments

  • Initiated a partnership with local schools to increase youth volunteer participation, resulting in a 73% increase in volunteers aged 2-4 over 13 months.
  • Led the successful coordination of national volunteer conferences, ensuring the seamless attendance of 3 out-of-state volunteers and managing lodging and travel logistics.
  • Aligned volunteer roles with ongoing projects across departments, boosting project completion rates by 36% while improving interdepartmental collaboration.
  • Collaborated with external organizations to coordinate 14 community service initiatives, doubling volunteer participation and reaching 16 beneficiaries.
  • Worked closely with marketing to promote volunteer events across social media platforms, boosting event attendance by 38% through digital outreach.
  • Led real-time tracking system implementation to monitor volunteer activity, improving task assignment accuracy and overall volunteer time efficiency by 59%.
  • Supervised multi-department volunteer efforts across various locations, achieving a 80% project completion rate within budget over 9 months.
  • Created a real-time digital check-in and tracking system for volunteers, reducing wait time during events by 78% and increasing operational efficiency.
  • Developed a comprehensive volunteer recruitment strategy that increased retention by 37% over 13 months and attracted 9 new volunteers in 2020.
  • Redesigned the onboarding process for volunteers using system, leading to a 64% reduction in administrative errors and a faster integration time for new volunteers.

Affiliations

  • Member, International Association for Volunteer Effort (IAVE), 2024-Present
  • Workshop Leader, Building Effective Volunteer Programs Seminar, Seattle, 2017
  • Board Member, Regional Corporate Social Responsibility (CSR) Alliance, 2017-2022
  • Advisory Board Member, University of Atlanta Nonprofit Studies Program, 2020
  • Volunteer Coordinator, Local Nonprofit Networking Group, Phoenix, 2017-Present
  • Volunteer Services Roundtable Member, Columbus, 2016-Present
  • Participant, Volunteer Satisfaction Improvement Dialogue, 2021
  • Collaborator, Denver Community Volunteer Network, 2023-Present
  • Mentor, Emerging Nonprofit Leaders Mentorship Program, 2018-Present
  • Presenter, National Summit on Volunteer Management, 2017

Certifications

  • Fundraising Certification (CFRE – Certified Fund Raising Executive)
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Social Media Marketing Certification by HubSpot Academy
  • Certified in Virtual Volunteer Coordination (Salesforce, Meridian, 2019)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Volunteer Leadership Training Program (Seattle)
  • Certified in Volunteer Administration (CVA)
  • Certified Professional in Management (CPM) by AMA
  • Certificate in Community Outreach and Public Service (framework)

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