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Skills

  • Relationship development
  • Team management
  • Regulatory compliance
  • Training program development
  • Documentation and SOP creation
  • Corporate server management
  • Communications
  • Time management and prioritization
  • Interactive workshop leadership
  • Project organization

Work Experiences

  • Used Salesforce to create training for framework employees, resulting in a 9% increase in company retention and productivity.
  • Achieved a 15% improvement in on-the-job efficiency.
  • Bisected the curriculum by role-specific needs.
  • Conducted one-on-one follow-ups post-training.
  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in initiative.
  • Achieved a 69% upswing in technical proficiency.
  • Conducted cross-functional workshops on server management that improved collaboration between IT and Operations teams, leading to a $6 savings in annual costs.
  • Organized workshops for employees to help them better understand the company's mission, streamline daily operations, and align employee and company priorities.
  • Aligned server management skills training with career development goals.
  • Achieved $120,000 savings in annual costs.

Summaries

  • Training Specialist with extensive experience planning and implementing onsite and remote training programs.
  • Achieved a 41% boost in technical support efficiency.
  • With extensive knowledge of QuickBooks use and procedure industry procedures, he is an expert in standard and system training.
  • An outgoing personality with a hands-on, creative approach.
  • Proven leader capable of making difficult decisions and guiding businesses to long-term success.
  • Known for budget management and a goal-oriented mindset.
  • Experienced Training Specialist with a track record of success in team leadership instruction spanning 4 years.
  • With a charismatic style and insightful approach, I am an authoritative and clear communicator.
  • Achieved $6 in cost savings.
  • Corporate Server Trainer with 7 years of experience in cross-functional collaboration.

Accomplishments

  • Deployed a peer-coaching model, substantially improving skill retention by 77% over a process period post-training.
  • Developed and implemented continuous improvement loops in training program design based on real-time performance data, reducing training rework by 51%.
  • Established a scalable master server trainer program in Phoenix, which increased the consistency of instructor-led training courses by 15%.
  • Revamped server troubleshooting training manuals, leading to a reduction in unplanned server downtime by 61% over six months.
  • Documented and resolved standard which led to category.
  • Orchestrated server audits and compliance checks as part of the training, leading to 17 successive years of passing security evaluations without major infractions.
  • Delivered targeted troubleshooting and server maintenance training that led to a 44% improvement in first-call resolution (FCR) rates.
  • Built a mentorship program pairing junior technical staff with senior trainers, achieving 72% quicker acclimation times for new hires.
  • Authored central repository of server training documentation, reducing onboarding time by 15% across the organization.
  • Designed and implemented a certification preparation course for Power BI which resulted in 35% of employees becoming certified within standard months.

Affiliations

  • Society of Women Engineers
  • Certified Information Systems Security Professional (CISSP) Member
  • Society of Human Resource Management – Senior Certified Professional (SHRM-SCP)
  • DevOps Institute Member
  • American Medical Informatics Association
  • CompTIA Member
  • Master Certified IT Specialist (MCITS)
  • National Association for Education (NET)
  • International Institute of Business Analysis (IIBA)
  • National Association of Social Workers

Certifications

  • Certified Ethical Hacker (CEH)
  • Certified Cloud Professional (CCP)
  • PRINCE2 Practitioner Certification
  • DevOps Foundation Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Red Hat Certified Engineer (RHCE)
  • Certified Data Center Expert (CDCE)
  • CompTIA Cloud+
  • CompTIA Security+
  • Certified Kubernetes Administrator (CKA)

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