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Skills

  • Business operations
  • Loan pipeline management
  • Communications
  • Conflict resolution and mediation
  • Project organization
  • Client relationship building
  • Customer service
  • Escalation management for loan processing
  • First Aid/CPR
  • Team building

Work Experiences

  • Advocated for customers during disputes.
  • Addressed potential bottlenecks.
  • Collected data for customer service improvement.
  • Assisted in developing cross-functional team strategies.
  • Collaborated with the marketing team to introduce educational seminars, increasing first-time borrower applications by 26% in 2019.
  • Had an excellent attendance record and was always on time for work.
  • Went over 13 financial statements in 18 months and reviewed them.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Developed new loan prospects by making weekly cold calls to 16 people.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.

Summaries

  • Clear understanding of process improvement and workflow optimization as well as client relations training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 62% decrease in document discrepancies.
  • Achieved high loan approval rates.
  • Coordinated end-to-end mortgage workflows.
  • Mortgage Coordinator is a multi-talented Mortgage Coordinator who is consistently rewarded for planning and operational improvements.
  • Capable of leading cross-functional teams in high-stakes mortgage processing environments, reducing approval wait times by 82% through optimized workflows.
  • Achieved 65% error reduction in audits.
  • Conducted educational seminars.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved discrepancies in mortgage applications within 3 hours, ensuring an increase of 62% in approval rate efficiency.
  • Assisted clients in navigating complex mortgage programs, including FHA, VA, and USDA, resulting in a 45% increase in customer retention.
  • Resolved complex loan processing issues for 10 accounts, achieving a 53% success rate in approvals.
  • Developed and maintained strong relationships with third-party appraisal services to ensure timely and accurate mortgage valuations.
  • Collaborated with the closing and funding departments to ensure timely disbursements for approximately 16 loans per month.
  • Collaborated with underwriters to enhance compliance standards, reducing loan approval times by 11 days.
  • Coordinated mortgage applications for over 15 clients, leading the team to exceed processing timelines by 58% in 2015.
  • Coordinated mortgage pre-approval process, helping secure financing for over 18 homebuyers in Portland.
  • Collaborated cross-functionally to complete an average of 14 mortgage closings per month, contributing to a 60% reduction in delays.
  • Negotiated favorable loan terms between clients and financial institutions, contributing to a 75% increase in loan closures.

Affiliations

  • USDA Rural Development Loan Certification
  • International Association of Administrative Professionals
  • Debt Collection Compliance Certification - 2016
  • Consumer Bankers Association (CBA)
  • Project Management Institute
  • Real Estate Finance and Investments Society (REFIS)
  • Association for Computing Machinery
  • Real Estate Settlement Procedures Act (RESPA) Compliance 2015
  • PMP® – Project Management Institute (Mortgage Projects) 2020
  • Consultant for Homebuyer Education Workshops 2019

Certifications

  • CompTIA A+ Technician
  • Certified Public Accountant
  • Freddie Mac Loan Product Advisor (LPA) Certification
  • Certified Mortgage Compliance Professional (CMCP)
  • Advanced Mortgage Processing Specialist Certification by Summit Group
  • Certified Loan Processor (CLP) for Conventional Loans
  • Certified Business Analysis Professional (CBAP)
  • Mortgage Servicing Rights (MSR) Certification
  • Certified Regulatory Compliance Manager (CRCM)
  • SHRM Certified Professional (SHRM-CP)

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