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Skills

  • Budgets
  • Interpersonal and written communication
  • Strong verbal communication
  • Hardware evaluation
  • Postal law proficiency
  • User interface understanding
  • Documentation
  • Bulk mailing
  • MS Office
  • Clerical support

Work Experiences

  • Made a proposal
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Responded quickly to customer concerns and resolved metric issues using process improvement and cross-functional collaboration.
  • Identified
  • Transported SAP to three years customer locations.
  • Kept track of everything.
  • Invented
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Daily fuel inspections, including preloading and quality control, were something I helped with.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.

Summaries

  • Dependable and courteous self-starter and team player seeking to apply previous experience to a system position with a forward-thinking organization.
  • Highly effective in cross-functional collaboration, evaluating personnel performance, and putting in place top-notch strategies.
  • Highly personable and attentive to the needs of customers.
  • Service-driven
  • Versatile
  • PSE Clerk is articulate and driven to succeed.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • In production-driven environments, adept at managing fluctuating workloads.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.

Accomplishments

  • Developed a reporting system for tracking daily sales of postal products, improving financial transparency and accountability.
  • Oversaw large volumes of mail-sorting each week, reducing misplaced shipments and improving customer satisfaction by 78% through attention to detail.
  • Implemented a route mapping tool, optimizing daily delivery routes and reducing fuel costs by 47% for postal carriers.
  • Increased sales 6% over several months.
  • Routinely processed up to 8 express mail orders per shift, ensuring timely and accurate delivery.
  • Collaborated with team of 12 in the development of metric.
  • Routinely balanced sales reports, ensuring that all transactions were recorded accurately and resolving any discrepancies in the Point-of-Sale system.
  • Collaborated with inventory teams to track and maintain stock for postal products, preventing stockouts and improving client satisfaction.
  • Assisted 17 customers daily, providing in-depth information on shipping services, money orders, and other mail-related inquiries.
  • Designed workflow improvements for high-traffic periods, reducing customer wait times from 7 to 13 minutes during peak hours.

Affiliations

  • Mail Systems Management Association (MSMA)
  • Society of Women Engineers
  • World Postal Services Association
  • Association for Computing Machinery
  • Project Management Institute
  • Certified Logistics and Mail Distribution Managers (CLMDM)
  • USPS National Network for Employee Well-being
  • Association of American Postmasters and Managers (AAPM)
  • USPS Operational Excellence and Innovation Task Force
  • Freemason

Certifications

  • Certified Payroll Professional (CPP) by process
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • USPS Certification in Postal Bulky Parcel Management
  • Certified Warehouse Logistics Professional by Beacon Labs
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Training and Development Professional (CTDP) by Association for Talent Development (ATD)
  • Certification in Postal Distribution Automation by Brightline
  • Mail Management Certification by Northwind
  • Lean Six Sigma Yellow Belt Certification by Harbor & Co.

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