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Skills

  • MS Office
  • Training program creation
  • Strong verbal communication
  • Communications
  • User interface understanding
  • Conflict resolution
  • Sorting procedures
  • Data analysis
  • Expenses tracking
  • Team Leadership

Work Experiences

  • Established
  • Answered 8 calls per 6 months to help customers with their questions and concerns.
  • Identified
  • Responded quickly to customer concerns and resolved metric issues using process improvement and cross-functional collaboration.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • Solved
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Successfully led key projects that yielded a method.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Assisted customers by carrying oversized packages into their homes.

Summaries

  • Expert
  • PSE Clerk is articulate and driven to succeed.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Over 15 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Fluent in both English and Spanish.
  • Articulate
  • Innovative
  • Adaptable, tenacious, and capable project manager with over 13 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.

Accomplishments

  • Engaged customers at the point of sale to introduce new postal services, contributing to an increase in upsell rates by 11%.
  • Resolved product issue through consumer testing.
  • Processed up to 2 customer transactions daily, including shipping requests, money orders, and express mail handling, ensuring consistent service quality.
  • Successfully managed and processed payroll for 3 employees, ensuring accuracy and compliance with all financial regulations.
  • Generated detailed reports on daily activities, including successful deliveries and sales, helping management with accurate planning.
  • Increased sales 6% over several months.
  • Facilitated the sale of postal products and services, boosting revenue by 38% through effective cross-selling in 2016.
  • Regularly liaised with cross-functional teams to ensure smooth operations, fostering collaboration and optimizing shared resources.
  • Implemented monthly audits for postal revenue documentation, identifying and correcting discrepancies totaling up to 11 annually.
  • Suggested cost-cutting measures for packaging materials, saving 3 annually without compromising product safety or security.

Affiliations

  • National Association of Social Workers
  • Jaycees
  • Postal Security and Compliance Forum
  • Postal Technical Training Institute
  • Certified Mail Handlers National Organization
  • Rotary International
  • USPS Employee Training Programs Advisory Board
  • Postal Customer Council (PCC)
  • USPS National Network for Employee Well-being
  • Federal Postal Alliance

Certifications

  • Association for Project Management (APM)
  • Certified Public Sector Supply Chain Professional (CPSSCP) by Vantage
  • First Aid/CPR Certified
  • CompTIA Security+
  • Certified Public Accountant
  • USPS Certification in Postal Bulky Parcel Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Logistics Associate (CLA) by Manufacturing Skill Standards Council (MSSC)
  • Certified Training and Development Professional (CTDP) by Association for Talent Development (ATD)
  • Certified Safe Mail Handling Professional by Brightline

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