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Skills

  • Client relationship management
  • System Balancing
  • Client relationship development
  • Equipment performance optimization
  • Electrical circuit troubleshooting
  • System Tune Up
  • Thermostat Installation
  • Ductwork Inspection and Repair
  • Sales Proposals
  • Financing Options

Work Experiences

  • Collaborated with Summit Group to test and pilot new HVAC technology, providing key on-site insights that led to successful market rollouts.
  • Based on client feedback surveys.
  • Achieved record-high contract renewals in 2023.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Coordinated the replacement of outdated heating systems.
  • Talked to customers about heating and cooling system problems to figure out what was wrong and how to fix it.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Looked for industry trends on social media and through online sources.
  • Completed a series of complex repairs in under one year.
  • Formed complete circuits by connecting heating or air conditioning equipment to water, fuel, or refrigerant sources.

Summaries

  • Achieved error-free system integration.
  • Excellent time management, communication, and multitasking skills, as well as SAP and Salesforce operations knowledge.
  • Achieved savings through efficient planning.
  • Certified HVAC-R Service Technician.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • Achieved a 70% reduction in equipment downtime.
  • Diagnoses and corrects faults in both individual units and complex systems.
  • Within Miscellaneous, senior HVAC-R Service Technician and outstanding performer in data analysis and risk assessment.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.

Accomplishments

  • Maintained strong client relations, responding to service inquiries in less than three years and maintaining a 5-star service rating across multiple service contracts.
  • Collaborated with property management to design custom HVAC solutions for framework, reducing energy costs while enhancing indoor air quality.
  • Specialized in diagnosing and resolving low-pressure refrigerant system issues, significantly improving system functionality and reducing system callbacks.
  • Utilized thermal imaging tools to detect HVAC system anomalies, preventing potential system failures and reducing repair costs by 74%.
  • Delivered high-performance HVAC solutions in hospitals, ensuring uninterrupted operation of critical care equipment via advanced diagnostic tools.
  • Troubleshot and repaired advanced control systems utilizing Power BI, minimizing downtime and ensuring smooth operation of critical environments.
  • Maintained precise and up-to-date service logs as per program, ensuring audit preparedness during industry compliance checks.
  • Installed and tuned high-efficiency air filtration systems in compliance with LEED certification requirements, enhancing building sustainability ratings.
  • Resolved product issue through consumer testing.
  • Achieved PMP in advanced refrigeration technologies, allowing for specialized service offerings to high-demand verticals such as healthcare.

Affiliations

  • Certification, Building Performance Institute (BPI)
  • Holder, HVAC-R Competency Certificate from the National Center for Construction Education and Research (NCCER)
  • Committee Member, National HVAC Contractors Association
  • American Society of Safety Professionals
  • Recognition as Energy Star Partner for Optimized HVAC Solutions in 2019
  • Member, Mechanical Service Contractors of America (MSCA)
  • American Marketing Association
  • Certified Refrigerant Handler, U.S. Environmental Protection Agency (EPA) – Type I, II, Universal
  • Professional Member, North American Technician Excellence (NATE)
  • Lions Club

Certifications

  • CompTIA Security+
  • Forklift Safety Certification 2018 Columbus
  • NATE Certification (North American Technician Excellence) – Core & HVAC-Specialty
  • ASHRAE Certified HVAC Designer (CHD)
  • Certified Public Accountant (CPA)
  • Building Performance Institute (BPI) Air Conditioning & Heat Pump Professional
  • Universal R-22 Refrigerant Certification
  • HVAC Excellence Certification – Master Specialist
  • AABC Commissioning Group (ACG) Certified Technician (CxT)
  • Apple Certified Associate (ACA)

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