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Skills

  • Insurance verification and claims processing
  • Insurance authorization and approval processes
  • Clinic supplies and inventory management
  • Operational improvement
  • Collaborating with radiologists and technicians
  • Electronic Health Records (EHR) management
  • Time management and prioritization
  • MS Office
  • Information documentation
  • Process improvement

Work Experiences

  • Adhered to HIPAA standards during interactions.
  • Coordinated with billing specialists.
  • Transported Asana to 6 months customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Assisted radiologists by preparing and organizing necessary documents before procedures, improving exam turnover time by one year%.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 41% compliance with Cedar Works standards.
  • Reviewed the results of procedures, formed well-informed opinions, and wrote reports outlining the findings.
  • Assisted in implementing a new digital check-in system, reducing paper-based processes and improving efficiency by 73%

Summaries

  • Coordinated transport services for radiology patients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coordinated meticulously with the billing department.
  • Within Miscellaneous, senior Radiology Receptionist and outstanding performer in data analysis and quality assurance.
  • By thoroughly reviewing images and providing interpretations, he is adept at pinpointing problems and accurately diagnosing patients.
  • Radiology Receptionist investigator with 2 years of experience using technology and imaging to diagnose medical conditions.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Avoided costly delays.
  • Collaborative Radiology Receptionist with experience working directly with radiology technicians to ensure accurate, on-time completion of imaging results, contributing to an increase in patient care quality.
  • Highly capable of reading and interpreting medical images in order to diagnose patients using a targeted approach to determining the causes of health problems.

Accomplishments

  • Proactively addressed patient inquiries and concerns, contributing to 51% improvement in patient feedback for customer service.
  • Provided clear communication of pre-scan preparation instructions to reduce patient rescheduling by 25%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Played a pivotal role in enhancing appointment scheduling software functionality, decreasing patient scheduling errors by 43%.
  • Regularly liaised with insurance providers and patients to resolve payment issues, ensuring correct billing and reducing claim denials.
  • Handled confidential patient information with strict adherence to HIPAA guidelines, ensuring compliance for over 8 records monthly.
  • Collected and processed co-payments from an average of 6 patients each day, consistently balancing registers without discrepancies.
  • Effectively processed an average of 7 radiology appointment bookings per day while maintaining a high level of accuracy and customer focus.
  • Assisted with the coordination of annual audits, ensuring radiology department records were fully compliant and reducing discrepancies by 17%.
  • Trained 10 new employees in clinic scheduling procedures, enhancing team efficiency by 42%.

Affiliations

  • Certified Medical Office Manager (CMOM) – system
  • National Association for Medical Staff Services (NAMSS)
  • Toastmasters
  • Healthcare Quality Improvement Partnership (HQIP)
  • Emergency Radiology Receptionist Training Program 2017
  • International Council of Nurses
  • Society of Human Resource Management
  • Health Information Management Systems Society (HIMSS) - Affiliate Program
  • Institute of Healthcare Improvement (IHI) - Member on Patient Flow Optimization
  • Project Management Institute

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Medical Billing & Coding Certification – American Academy of Professional Coders
  • HIPAA Compliance Certification – Vantage
  • Electronic Health Records Specialist Certification (CEHRS) – National Healthcareer Association
  • Certified Business Analysis Professional (CBAP)
  • Professional Communication in Healthcare Certification – Vantage
  • Certification in Radiology Information Systems (RIS) – Meridian
  • CompTIA A+ Technician
  • First Aid/CPR Certified

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