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Skills

  • Insurance authorization and approval processes
  • Cross-functional collaboration
  • Ability to manage high patient volume
  • Supervision
  • Creating patient consent form workflows
  • Patient confidentiality
  • First Aid/CPR
  • Knowledge of medical recordkeeping standards
  • Operational improvement
  • Communications

Work Experiences

  • Assisted with the rollout of emergency preparedness plans for radiology departments, significantly improving response time during standard.
  • Adhered to HIPAA standards during interactions.
  • Coordinated with radiology nursing staff.
  • Consistently maintained patient privacy by adhering to HIPAA standards during every interaction, resulting in zero HIPAA violations throughout one year.
  • Assisted in implementing a new digital check-in system.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with radiology technicians.
  • Achieved a billing accuracy rate of 17% on first pass.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborative Radiology Receptionist with experience working directly with radiology technicians to ensure accurate, on-time completion of imaging results, contributing to an increase in patient care quality.
  • Adept at managing competing priorities.
  • Budgets are managed, logistics are coordinated, and department operations are kept running smoothly.
  • Committed to forming and leading high-performing teams that consistently outperform expectations.
  • Clear understanding of process improvement and risk assessment as well as process improvement training.
  • Contributed to department-wide improvements.
  • Adept at identifying discrepancies in patient records.
  • Thorough framework professional with a proven track record of success and patient care experience in radiological imaging.
  • Assisted radiologists and nursing staff.

Accomplishments

  • Increased patient satisfaction by 63% through consistent follow-up calls and reminders for imaging appointments.
  • Supported radiology technicians by managing imaging scheduling requests, balancing an average of 9 appointments daily.
  • Expertly used EMR systems like Power BI to update, input, and manage patient data, increasing record accuracy by 66%.
  • Provided clear communication of pre-scan preparation instructions to reduce patient rescheduling by 25%.
  • Coordinated diagnostic test schedules with lab and imaging departments to provide rapid results for critical findings, reducing delay time by 18 hours.
  • Handled confidential patient information with strict adherence to HIPAA guidelines, ensuring compliance for over 8 records monthly.
  • Collected and processed co-payments from an average of 6 patients each day, consistently balancing registers without discrepancies.
  • Initiated a systematic approach to cross-training staff on front-office radiology processes, improving team coverage by 28%.
  • Handled up to 13 calls daily, triaging patient concerns and routing clinical questions to ensure effective resolution within three years.
  • Digitally archived radiology reports for 14 patients per month using Tableau, improving records retrieval by 73%.

Affiliations

  • Lions Club
  • National Association for Medical Staff Services (NAMSS)
  • American Medical Billing Association (AMBA)
  • Radiology Business Management Association (RBMA)
  • Medical Group Management Association (MGMA) - Healthcare Practice Operations
  • Freemason
  • American Healthcare Radiology Administrators (AHRA)
  • Toastmasters
  • Society of Human Resource Management
  • American Society of Radiologic Technologists (ASRT) Affiliate Program

Certifications

  • Advanced Customer Service Certification, Ironclad Systems
  • Project Management Professional (PMP)
  • Healthcare Compliance Certification (CHC) - Compliance Certification Board (CCB)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Medical Receptionist (CMR) – Cedar Works
  • Certified Healthcare Access Manager (CHAM) - National Association of Healthcare Access Management
  • Certified Medical Office Manager (CMOM) - Northwind
  • Salesforce
  • Medical Documentation & Record-Keeping Certification – Summit Group
  • Cisco Certified Network Associate (CCNA)

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